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  2. Randy, what exactly is happening when you image an PC? Is it not booting up? Did you try the above method? Aaron
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  4. It looks like TeamViewer has some extra steps to jump through for what you're trying to do. This link below has instructions to visit; Design & Deploy page to set up your customization within the TeamViewer Management Console. You'll likely need to start there. https://community.teamviewer.com/t5/Knowledge-Base/Mass-deployment-improvements/ta-p/39639 Here's another link for the customized "Full Client" installation. https://community.teamviewer.com/t5/Knowledge-Base/Create-a-Custom-Full-Client/ta-p/73157 Lastly; I think you'll want to the using PsExec to test running this command line installation as System, as it will be installed by SmartDeploy. You will be able to test your install parameters and package a lot faster. Then once you get it, you can put it in an Application Pack. This process is detailed in this article: (At the bottom) https://support.smartdeploy.com/support/solutions/articles/48001062096-troubleshooting-application-pack-deployments
  5. I created a application pack to install teamviewer host, I am using the MSI file because I figured it would be easier. My arguments for running the MSI are as follows /qn CUSTOMCONFIGID=123abcd APITOKEN=[REMOVED] ASSIGNMENTOPTIONS="--grant-easy-access" ALLUSERS=1 It installed. It definately picked up the customconfigid. I don't know how to be 100% sure it picked up the APITOKEN. But it did not follow the ASSIGNMENTOPTIONS Has anybody made this work. Unfortunately if I can't get that part working I am in a little bit of a bind.
  6. I am having the same issue. Not a good thing to happen while evaluating a new tool and also not very happy to see such little response or support on this chat. =(
  7. I can run the app pack successful but we need to use the config file to set up the server and what not so when someone uses the program its already pointing to the right place. Just need to know how to run this with app pack to make the correct changes after the installer is done.
  8. I have an App pack we have created for Onbase Unity. We have a second run command that runs with it for the Microsoft redistribution 2013. We also need to run a onbase.exe.config file with it. Do I run this as a task or just add the file?
  9. Hello Aaron@Shared, Can you try disabling Sophos to see if it produces better results? Then for further troubleshooting, please go ahead and reach out to support either via email, (support@smartdeploy.com) or submit a ticket here Thanks, SmartDeploy Support
  10. Good afternoon. We are running SmartDeploy on a 2012 R2 server and when navigating in the SD Window, it is laggy. Esp in the Computers window. The server has 16GB ram and running on a 1Gb ethernet. It is NOT a server by itself but virtualized. Is this the cause of the slowness? Could someone please offer any tweaks or recommendations to help the performance? Also we are using Sophos for our AV solution. Thank you, Aaron
  11. I've also seen this error, related to the specific file I was trying to save in the Files folder of the Answer File. Confirm this by creating the pack first without any files, and save it. Then try adding the MSI and trying again.
  12. If you have any anti-virus running on the SmartDeploy host, disable it and try saving the file. If you still have issues, please create a ticket here and then send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and reference this forum post please. Thanks, Devon SmartDeploy Support
  13. I am getting the attached error when trying to save an application pack that I created. I just added a .msi to the app pack and now it won't let me save it. I have tried recreating the app pack multiple times, and it always gets stuck at this message. "The temporary file could not be copied over to its destination file." Has anyone else seen this issue? Thanks, Jonathan
  14. Thanks for the response, Jeff. I ended up creating a batch file with "c:\temp\setup.exe /download c:\temp\configuration.xml" and "c:\temp\setup.exe /download c:\temp\configuration.xml" commands and had the application pack copy the xml and the setup.exe to the c:\temp folder and then had the application pack run the batch file command. That has been working for me so far. It took me a while to get the copy file task in the application pack to work because I had failed to see that I needed to put the file name in the address as well as the address. Thanks for your help! Jonathan
  15. Please reach out to support either via email, (support@smartdeploy.com) or the ticket for to request this script; https://support.smartdeploy.com/support/tickets/new
  16. Can i also get a copy of the script? I think mine stopped working when I tried to setup another server. Thank you.
  17. Hello, Is it possible a user could enter in WiFi credentials in SmartPE rather than having to predefine them in the answer file? Thanks, Mike
  18. Hello , We have a project where we have to migrate about 500 windows devices migrate from one to another another organization. We have very limited rights on tto he device at the moment and only what the current organization can do for us is to deploy the agent with SCCM. Our goal is to use SmartDeploy to run Windows reinstallation on all devices spread all over the world remotely and use Intune autopilot at the end of installation. but there is a few problems. 1. local users stays with admin rights 2. user cannot change keybord it is possible just used clean wim file like in SCCM / deployment workbanch
  19. You want to download the O365 source files ahead of time, and include them in the Application Pack. Then you would be running the command "setup.exe /configure configuration.xml" in the app pack, with your custom XML.
  20. Hello, I am trying to build an application pack for O365. I've tried using the O365 tool in SmartDeploy to make the application pack, but since I need a more specific config .xml tailored to our environment by our System Admin, the SmartDeploy O365 tool isn't working for me. (In the config .xml there needs to be a line to exclude Bing and add a line to add a key into the registry) Is there any way to insert my own .xml config file into the SmartDeploy O365 tool or add more specific details to the one that is generated? If not, what would be the best way to build out this application pack? I've tried adding in the normal commands used to install O365 into the application pack and putting the config .xml file and the setup.exe in the files of the application pack and building it out that way, but it didn't give enough time between running the /download command and the /configure command so it didn't work. Thanks! Jonathan
  21. We'd have to see some logs, but when the Deploy wizard prompts for an image, it's because the credentials saved in the Answer File are no longer valid, the deployment media was made without the updated Answer File, or there's a networking issue in SmartPE. Are you saying that you deployed with USB media, and following that the machine appeared in Computer Management, but you're not able to deploy an image then? We'd need to know more about this scenario. Is the client local or cloud, not connected via VPN, etc. Would be best to reach out to support via email or the form for investigating.
  22. I'm having the same issue... But after imaging with a stick, my server couldn't remote deploy the image to the client anymore. It can report heartbeat though.
  23. Sounds good Jeff, thanks for the suggestion. I'll check that and post back with the results.
  24. I would first check that all traffic to *.smartdeploy.com is allowed, and that the traffic there is exempt from SSL Inspection.
  25. Hello new to the SmartDeploy system and I'm trying to do a very simple image pull / deployment to test it out with my desktop support staff. I was able to pull an image from a VM. I am trying to download a platform pack for the model of Dell PC's that we will be imaging in our test. When I click on the 'Download Platform Pack' task inside of the Reimage Devices Menu, I get an error: "This computer is currently offline. All cloud and download functionality will be disabled until the computer is connected to the internet." What am I missing? This computer is (obviously) on the internet. I am not blocking http or https traffic. Do I need a specific kind of license to utilize the platform pack feature?
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