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  3. Hi WyliKioti, This error is usually caused by a mistyped or invalid Windows product key - however, it would affect all of your devices that deploy this image (if the product key was added in Capture Wizard) or all devices that deploy using this answer file (if the product key was added in Answer File Wizard). So, for this error to occur in a model-specific fashion is unusual. We'll need to see a logset from this deployment to determine what's going on. Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email to us at support@smartdeploy.com. Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can submit it via the Support form, which includes a file upload option. If you submit a new ticket, please mention my name so that your ticket is routed correctly. Glenn SmartDeploy Support
  4. When attempting this model (Dell Rugged Latitude 5424) I receive the following message: Windows could not parse or process the unattended answer file for pass [specialize]. The settings specified in the answer file cannot be applied. The error was detected while processing settings for component [Microsoft-Windows-Deployment]. The Latitude 5424 is a new model. I have the package file for this model applied. If I install this image to any other system it works fine. Please advise.
  5. https://support.smartdeploy.com/kb/article/33-how-does-decommissioning-work/
  6. I usually send the computer details to licensing@smartdeploy.com and they will take care of the decommission process.
  7. Hi How do I decommission with you at Smartdeploy? Thanks
  8. Thank you. Can I assume that it works the same for Office 2019 specifically? I suppose I can quickly try it out and find out.
  9. Hello, Yes, you can include Office 365 on your image. Simply install it on the virtual reference machine. Be sure once it's installed not to launch any of the office programs. You can find more information here.
  10. I'm looking to deploy Windows 10 Pro machines with Office 2019 Standard included on the master image. Has anyone tried this? Any issue? I have no problem with doing this with Office 2016, but thought I'd ask since Microsft had changed thing around a bit with Office 2019 deployment method. Thanks in advance.
  11. Hi Glenn, I cant download the file too. Can you email me the file? Thank you
  12. I'd add that a/v or other security software on the Ref VM can cause the same thing. It's less common, but it can even happen with other random software. You didn't perform an in-place upgrade to v1809 did you? That's another thing that causes all kinds of problems in capture/deployment. Finally, a great alternative to issues like this is to rule out the host, and perform a warm capture. Here's a guide for that: https://support.smartdeploy.com/kb/article/35-performing-a-warm-capture/
  13. The host was not running any A/V other than Windows Defender, which I have since disabled. However, I'm still receiving the same error. I will send my log file over to support as suggested.
  14. Paul, this would be nice. But I can tell you this. If you re-SD a computer that you previously installed applications using an Application Pack installer, SD will automatically reinstall those apps onto that computer only after it has been imaged.
  15. Hi Chris, Antivirus software running on your host can cause some of your VM files to be in use, and can trigger this error. Try disabling a/v and retrying capture. If the issue persists, please send us your Capture Wizard log - C:\SmartDeploy\Logs\Capture.log Send to: support@smartdeploy.com Glenn SmartDeploy Support
  16. Currently in my evaluation period so looking to get some help setting up my initial deployment. When trying to capture an image, I'm getting an error stating "Registry files are still in use on this Virtual Machine." The error suggests running shutdown /s /t 0; which I have done several times. I'm getting this error on 2 different VMs. Both VMs are using VirtualBox with Windows 10. Any insight would be great. The product looks perfect for us, but not if I can't get it to work at all.
  17. Is there a way to assign Application Packs right at the deployment time?
  18. Any current line of support you have with your ticket is likely your best bet for a resolution.
  19. Curently uninstalling. I have opened a support ticket relating to errors i'm receiving from within the computer management section on the server can you help with that? Thanks
  20. You want to avoid installing the client on the Reference VM. You can configure the SmartDeploy Answer File to automatically install the client as part of deployment, which is the preferred method.
  21. Is it possible to install the client on the master image? Thanks
  22. Earlier
  23. Always annoying when that happens, but glad to hear you were able to resolve it. Please feel free to reach out to support@smartdeploy.com if you need any further assistance. Glenn SmartDeploy Support
  24. It turned out to be a windows update that broke WDS, after a lot of hair pulling and some research, we are back up and working again, it was just a coin incidence that it happens right when we tried a new type of computer we never imaged before. https://social.technet.microsoft.com/Forums/en-US/46e30b31-590e-47b4-b123-faf3776cfe74/windows-update-kb4489882-broke-wds-and-mdt?forum=mdt
  25. Hi Tim, Are you able to successfully PXE boot other models on this network without issue, or is this your first attempt at PXE boot in this environment? Glenn SmartDeploy Support
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