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  1. Past hour
  2. Jeff Harris

    Symbols in SmartDeploy console

    I've attached a key for those icons. We're working on the documentation update for these now. SmartDeploy - Icon Definitions_v2a.pdf
  3. Today
  4. Andrew L

    Symbols in SmartDeploy console

    I was unable to find any documentation for the icons shown in the Computer Management section:
  5. Last week
  6. SmartDeploySupport

    Smartdeploy network deployment

    Please be sure these ports are open on your network firewall. TCP 80 - HTTP TCP 443 - HTTPS TCP 8732 - ConsoleServiceWCF TCP 8733 - ClientServiceWCFF TCP 8734 - ConsoleServiceSLWCF TCP 8735 – ConsoleServiceMCWCF You can attach your log files here. Also, please send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and we can check that out as well. Thanks, SmartDeploy Support
  7. danbav

    Smartdeploy network deployment

    Thanks for the reply the target machine is on the same subnet. Net stat on both ends shows tcp connections are established between client and server. Other windows desktops are working but these are 7 and not win 10. what is the best way to securely upload the log files? can you advise the details which tcp ports are used between client and server for communication and deployment. Regards
  8. SmartDeploySupport

    Smartdeploy network deployment

    Are the ones that are failing heartbeat on the same network/subnet? Send us your Application and System log from the target machine that isn't reporting back to the console and we can take a look. Thanks, SmartDeploy Support
  9. Hi heartbeat failures between server and client (win 10 ent x64) successfully deployed an image to a desktop but the heartbeat seems to be failing and any further deployments do not work. Traffic between the desktop and the SD server but will not deploy. I can ping the server hostname from the failing desktop and the workstation hostname from the server. no AV running, firewalls are switched both server on desktop. what is th best way to troubleshoot this issue? kind regards
  10. I managed to get this working. I downloaded/install newest smartdeploy version 2.0.3005. I then followed the manual installation of the NVMe driver pack on the reference VM (Win7x64) (link to forum post: ) Captured the machine, created new deploy media, returned the Target >> HP Z2<< to BIOS Default (UEFi Enabled) and booted with SD Image. Reboot found the M.2 drive (unlike before) and booted correctly. I am now Golden.
  11. howiedog

    NVMe Script

    Got this figured out via Support: If the script refuses to run (in my case) you can install these required file manually. As per below: ************ If the script fails to install the hotfixes (generally due to inadequate user permissions, or software interfering with the installation process), it is necessary to re-run each step of the process manually: 1. Reboot the computer. 2. Download the hotfix package from here: http://download.smartdeploy.com/NVMe.zip 3. Extract the .zip to the root of C:\, to create a folder called C:\NVMe. 4. Then assuming this is a 64-bit OS, browse to "C:\NVMe\NVMe\x64\ ", and double-click on Windows6.1-KB2990941-v3-x64.msu. It may say that it is already installed; this is fine. 5. Open an administrative command prompt, run each of these commands, and ensure that each one returns success: Dism /Online /Add-Package /PackagePath:C:\NVMe\NVMe\x64\Windows6.1-KB3087873-v2-x64\update-bf.mum Regedit.exe /S C:\NVMe\NVMe\x64\StorNVMeService.reg Regedit.exe /S C:\NVMe\NVMe\x64\StorNVMeCDDB.reg Copy C:\NVMe\NVMe\x64\StorNVMeDriver\stornvme.sys C:\Windows\System32\Drivers\stornvme.sys If each of these steps returns success, then reboot the VM one more time. After it reboots, then you can shut it down and capture it. ********** END I hope this helps others. Cheers
  12. Sorry to pile on to this topic I'm new and looking into SmartDeploy... if the SmartDeploy console is installed/configured in one machine, say tech 1 for example. Later, the console is installed on tech 2's machine. Is tech 2 going to have all configurations avaialble done by tech 1? This would be assuming that the reference VMs are on another (hyper-v) server that is accessible by both techs. I guess what I'm trying to ask is if each SmartDeploy console install is mutually exclusive. Or is there a way to configure SmartDeploy so that all installs of the console see the same thing?
  13. howiedog

    NVMe Script

    Aha.....I am pretty sure thats what I had asked in the first place. Did I not??...YES I did. That could have saved me an 1-1/2hr of twiddling my thumbs and sending in a Support Request. Thanks for finally clearing that up.......Better late than never I suppose. ******* 20 min later******** EDIT:. SAD SAD SAD, No Difference after running from elevated cmd prompt. 20 min later and its still spinning its wheels. CPU grinding away sucking 85%...no end in sight. No pop ups saying complete of NOT complete......NOTHING.??? Support has not checked in yet...still waiting on my Ticket. I am going to assume this DOES NOT WORK as its supposed to. I have now wasted over 2 hours trying to instal what I though was a simple file. OMG....starting to loose faith in SmartDeploy.
  14. Jeff Harris

    NVMe Script

    Sorry for the delayed response. You do want to open a command prompt as administrator, and then run the the script there.
  15. howiedog

    NVMe Script

    Ok..Thats fine...but is there something to let me know when its done the install...how do I know?? So I guess the answer is...NO?? There is NOTHING to tell me when this install is completed?? I am now 24 min in...wscript still running...along with makecab cpu steady at 81-88%.. And...I will ask the same question to be sure: Dbl click "install" to run or run from CMD or elevated CMD? Shall I continue to wait?? EDIT: 30 min in...still running....yippie... EDIT: now 35 min in.....and this script is STILL RUNNING??? Ho Hum.... EDIT:......now 43 min.....and still running...like the Energizer Bunny but in a BAD way. So Obviously this script is pooched or something is amiss. I will create a Support Ticket as there seems to be nothing coming back to me in this forum post. Maybe Support will understand what I am asking about Thanks. EDIT: now a HOUR and a HALF....and still running. No Support yet from Support. I am in LIMBO.
  16. Jeff Harris

    NVMe Script

    One thing I would do, is make sure that the zip file containing the script and accompanying files isn't blocked, by viewing the Properties of the zip file and making sure there's not an Unblock button or checkbox. If so, unzip it again and try again.
  17. howiedog

    NVMe Script

    I looked for an answer to this but found nothing. I am attempting to install this NVMe Script, on an image I have been using for some time, Win7 x64 and wanting to update this image for new devices that are now coming with M.2 drives etc. Question: How do I know when this "SCRIPT" is finished installing completely?? Is there supposed to be a popup message or something?? I waiting for about 15 min as my mouse flashed the hourglass, taskmagr showing wscript running.....makcab running...cpu at or near 100% for 10 min... At this point I gave up and rebooted, tried recapturing image...getting same message about not having NVMe files loaded. Also, I just dbl clicked on "install" vbs file, or shud thus be run from CMD...or Elevated CMD?? Thoughts??
  18. Earlier
  19. Here's the Log from an HP Probook 650 G1 with the same error - "A fatal error occurred while trying to sysprep the machine." HPProB650g1.Logs.zip
  20. I am in the same situation too. HP Z2 Mini G3 (6th Gen CPU) BSOD with same code. Win 7 x64 Pro Platform Pac. Image had deployed fine on HP Elitedesks, Z200, 8200, 8300, Laptops...etc. I hope is has nothing to do with these having M.2 SSD media and not a physical drive? Anyway , multiple attempts and I have a dead box. No way to recover since deployment wipes the recovery partition. Going to continue to work on this, but will be watching this thread too.
  21. Nagaraj

    Software Install Step

    Thank you for the suggestion. I will give it a try.
  22. This is now resolved but I could only get this resolved by importing the vm into esx 6.5. Then perform a clean shutdown, copy the files etc. Now I can create a reference making and take an image from this VM.
  23. Joseph Stickel

    Software Install Step

    Hello Software installation (or any other command line operation) can be added in the Tasks pane, via the Deploy Wizard (or Answer File Wizard) advanced options. Tasks can be run during any phase of deployment, and the easiest option is to run them from a folder on C:\ on the target device. To do this, you would copy the installer files to an easy-to-remember folder on the reference VM (such as C:\Software) prior to capture, then add a silent/unattended installation command via the Tasks pane. The exact syntax for silent/unattended software installation will vary, so you’ll want to check the documentation for that specific software to be sure. Here’s an example of a common software task: Phase: First boot as system Command line: cmd /c "C:\Software\Antivirus\Setup.exe /s"
  24. Hello - Is it possible to add a software install step such as AV install in USB image deployment? While creating the Answer file i tried adding a task(post image) with a command line to install our AV software. The installer files are kept in the z folder within a subfolder. The command line in the answer files looks something like this: <command>[AnswerFolder]\z\foldername\setup.exe /silent</command> but i get an error saying D:\z\foldername\"setup.exe /silent" cannot be found. Am i doing anything wrong here. Please advise.
  25. I'd like to resurrect this topic, as I'm experiencing the same issue as the OP, and took the same steps in attempt to correct it. This issue is being experienced on an HP ProBook 450 G2, using the Platform Pack for Windows 7x64. The image deploys fine on a Dell 7010 [with the appropriate PlatformPack]. Hot fixes and SmartDeploy storage patch for Windows 7 applied. Thoughts?
  26. Yes, SmartDeploy is now on the C:\ drive. We do have new Ref VMs listed below that are working just fine. New Ref VMs get added normally but these [Unknown] instances will not go away.
  27. If you collect logs and contact support, they can help narrow down the issue. It could be related to the clipsvc service issue with Sysprep. This was addressed in v2.0.3005, but it was found that certain models required additional tweaking, which will be addressed in the soon to be released 2.0.3006 build. I would also recommend creating a new VM and installing Win 10 v1803 directly if your current Ref VM was in-place upgraded from 1709 to 1803.
  28. Hello Everybody... My first post. I've been having Sysprep fail in HP 705 desktops with 1803 SmartDeploy stick. However, It's been working well with 1703. I use the same flash drives to HP Probook 6560b, HP Elitedesk 800, HP Elitebook 650, HP 8470p, etc and has been successful. It came from a new Reference Machine too. Any thoughts? Thank you.
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