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  1. Yesterday
  2. In cases like this, if you're going to place any scripts or files to run as tasks, it's best to put them in a folder such as C:\Temp\.
  3. Last week
  4. Hello cnelsenxx1, You'll need group policy to backup your recovery key. This is outlined in the link of that KB you found and here below: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/dd875529(v=ws.10) Yes, the instructions you found to suspend Bitlocker looks correct. If you have any further questions, please reach out to us at support@smartdeploy.com. Thanks, Chris Mendoza SmartDeploy Support
  5. Hi, I followed this guide: https://smartdeploy.freshdesk.com/support/solutions/articles/48000966997-enable-bitlocker-with-deployment to create an Answer File that will enable BitLocker but I have a couple questions. 1. Where does the BitLocker recovery Key get saved in this process? 2. At the bottom of the article it recommends I disable secure boot and suspend BitLocker in Windows before proceeding with deployment. I've never suspended BitLocker before so I wanted to make sure this article I found was the proper way to do so: https://www.windowscentral.com/how-suspend-bitlocker-encryption-perform-system-changes-windows-10
  6. @SmartDeploySupport I verified it worked locally on my machine and disabled IPv6. I've added it to my Answer File and now run through the Deployment and I'm receiving an error that says: "The POSTIMAGE Task "C:\Users\cnelsen\Documents\psScripts\disable_IPv6.ps1 could not be found".
  7. Getting this error when attempting to capture user stare and migrate to a new computer. Error CaptureUserStateMessageProcessor 2.0.3070,Code: 26
  8. Hello cnelsenxx1, By default Sysprep resets all users settings that were defined in the reference image. If you plan on disabling IPv6, you can apply this by running a netsh command like netsh interface ipv6 uninstall Let us know if you have any further questions. Please submit a request to support@smartdeploy.com Thanks, Chris Mendoza SmartDeploy Support
  9. Hi, I was wondering if anyone can verify if Control Panel settings can be configured as part of an image. I was able to configure Windows Settings (i.e. enable remote desktop settings), but for example I turned off IPv6 in Control Panel > View Network Status and Tasks prior to creating the image and when I pushed the image and went to verify I noticed the box was still checked and not unchecked.
  10. Earlier
  11. Hi Mitchell, It is not possible to burn two ISO files to the same disc. You will need to use two discs. There seems to be some sort of disconnect on this issue - to be clear, the reason why two ISO files was created is (presumably) because the .wim file was split up. The architecture of the .wim file format is such that while a .wim can be split apart into multiple split-wims, it cannot split individual files. So the size of the resulting .swm files is dictated by the actual files contained in the .wim. You may end up with a pair of ISO files that seem as if they could both fit onto a single DVD, but that is not possible. You need to use separate discs. If you wish to avoid using discs entirely, you'll need to use USB media, or store your image and Platform Packs somewhere else besides on the media itself (such as on a network share, or on a separate USB drive). Our records indicate that you only have one ticket open at this time (which appears to be waiting on results from another test deployment from your end, after removing a/v from your reference VM). That ticket is not on the subject of offline deployment media, and I do not see any ticket on that subject that is pending. While the Basic support level does only include 1 ticket per month, we're certainly happy to assist further on this, because it sounds like the process has been frustrating - so please do reach out if needed. DeployCentral is not a more direct avenue to support than emailing us - it all goes to the same place. I'm sorry to hear this has been a frustrating process for you, but I would encourage you to continue engaging with us, and we will get this working for you. Glenn SmartDeploy Support
  12. Do you have a recommended burning software for burning the ISO's to a dual-layer dvd? imgburn (A very popular Disk burning utility) does not support two iso files being burned to a single dual layer disk, and I am not aware of any other software that does as all any of the software's I am familiar with only allow you to select one of the two iso files and then when you select the second one it asks you to insert a fresh disk. So if you could recommend one, that would be helpful. As far as the USB Flash drive, I am selecting Offline media and have had a ticket open since Monday. I don't find the email support very helpful as I am getting on average one response per day so it would probably be faster for me to take a photo, toss it in an envelope and mail it over since email support is not really that efficient. I understand part of the reasoning for this is to push businesses to purchase a support contract, however I am not super interested in paying for an advanced support contract as I am not convinced the software will even work, and I don't want to pay that much for something if I can't use it. If I could prove to my boss that even one single image lands on a device like intended then he would green-light a full site license and a support contract, but until that time he will not spend anything further on this project. Sorry for the frustration here, but I have wasted a week of time on trying to get this image to work, and at this time hand-loading each system has worked better than trying to image it, and it's a commonly used Lenovo Business Laptop.
  13. Hello cnelsenxx1, To investigate this further, could you provide us with a screenshot of this prompt? As well as your console.log located in C:\SmartDeploy\Logs of your host machine? Please submit these to support@smartdeploy.com and we'll review these. Thank You, Chris Mendoza SmartDeploySupport
  14. Hi Mitchell, I'm not quite sure I understand the issue - this behavior is by design, and if your intention is to burn the ISO files to disc, you can simply copy the ISO files to any workstation and use any disc-burning software to burn it to two dual-layer DVDs. If your objective is to create a USB flash drive, you cannot use ISO files for this purpose. You would need to install SmartDeploy on another workstation, copy down the image and Platform Packs and (optionally) answer file to that workstation, and then run Media Wizard to create offline deployment media. If you select offline deployment media, then the image and Platform Packs are copied to the media. If you select boot media, then all the media gets is SmartPE + your answer file + any WindowsPE drivers that may be included in the Platform Packs you selected. So I suspect if the flash drive "was not getting everything needed", you may have selected boot media accidentally. If you have any questions, please feel free to reach out at support@smartdeploy.com. Glenn SmartDeploy Support
  15. When I use the Media Wizard and select a dual-layer DVD it creates two ISO files rather than just one. The console has to stay on a server here so I don't have the ability to burn it to a disc because it is virtualized. I was going to copy the iso to a workstation and then burn it using imgburn, however I noticed that the media wizard actually created two ISO's for the same image. I have not been able to get this deployment to work at all and am curious if this is part of the problem. I had originally pushed the media to a flash drive, however it appears that perhaps it was not getting everything needed? Is it possible to use a 3rd party utility to burn the ISO to a disc from a workstation, or can I simply move the image to a workstation with Smart Deploy and burn the image from there even if it was not created there?
  16. I am prompted for my Microsoft Account each time I log into the console. I sign into my account and it goes away. I've noticed an old email address is always available to pick from and I have to choose sign in with a different account, and that it doesn't save the credentials. Is there a way to make SmartDeploy remove my old email address, store my new one, and not prompt me to sign into my Microsoft Account each time I open SmartDeploy?
  17. @SmartDeploySupport Hi, That worked. I was able to see the app successfully push and install. I also added it to an image and imaged the device and it installed.Thank you for your help!
  18. Hello JMcDonald, Are you attempting to upload to OneDrive? I went ahead and started a ticket request for you regarding this. Thanks, Chris Mendoza SmartDeploy Support
  19. I have created a new deployment package and I am trying to upload it to the cloud but SmartDeploy is saying there is not enough storage space available, however I have almost 860GB free. Is there some kind of limit that SmartDeploy can use?
  20. Thanks for the response Mike, I presume you just use the Advanced Settings when creating the Answer file and then use those options in there to accomplish that?
  21. Hi EagleMitchell, You can create Generation 1 VMs and then deploy them to UEFI enabled hardware with SmartDeploy. Thanks, Mike Porcaro SmartDeploy Support
  22. Hi cnelsenxx1, I do see the issue - you're referencing the path where the MSI exists on your SmartDeploy console host, not the MSI stored inside the Application Pack, which would include the relative path variable [ApplicationsFolder], which is a stand-in for the folder on the target computer where the pack will be extracted prior to installation. To insert this path automatically, click on the Run MSI Package task on the left pane, then - next to Executable location, click the Select button. Select the MSI and click OK - and the path will update automatically. I would suggesting adding ALLUSERS=1 to the Arguments field - it's required for many pieces of software when being installed by the LOCALSYSTEM account. Click File | Save, and then exit and retry the Application Pack. If you continue to have issues, go ahead and email us at support@smartdeploy.com, and reference this thread. Glenn SmartDeploy Support
  23. Hi, I've created a custom application package and configured the file and task to install a .msi of OpenVPN. I can see the computer in the SmartDeploy console and I can select the device and choose to deploy the application package I created. I selected the box to allow the user to delay the install so I could verify the host machine and other asset are communicating and verified they are communicating. Then I look back in the SmartDeploy console installed on the host and can see the icon on the far left has updated indicating the app is being pushed. The app is never actually installed. Attached are images of my .msi configuration but I'm not sure what I need to change.
  24. I just noticed that in Hyper-V you need to make the VM an Generation 1 VM. If I use the Generation 1 VM do I need to deploy this as a Legacy BIOS system, or does Smart Deploy convert it to a UEFI image when it does the actual deployment to the systems since Hyper-V Gen 1 does not support UEFI images?
  25. I did do that but I will try it again.
  26. When you created your answer file, did you create a cloud answer file? I would suggest recreating your answer file and ensure you select the Cloud Storage Provider option. During the process you will connect to your cloud provider and browse to your image. If you still have issues, please create a ticket here and reference this thread and I can investigate further. Thanks, Devon SmartDeploy Support
  27. Hi awaisner, This typically indicates (as you seem to have inferred) that something is interfering with the installation script for the Windows Assessment and Deployment Kit - typically, this is caused by either antivirus software or domain security policy blocking VBScripts. You can bypass the requirement by installing the ADK directly. We are currently using the ADK for Windows 10 Version 1803, which you can download directly by clicking this link: https://go.microsoft.com/fwlink/?linkid=873065 (direct link to bootstrap installer) You'll need to install the Deployment Tools, Windows Preinstallation Environment (both x86 and x64), and User State Migration Tool (USMT). Once the ADK installation is complete, you can proceed with installing SmartDeploy. Alternately (or in addition to the steps above), you can try disabling any antivirus software or pulling the host off the domain and see if it resolves the behavior. Feel free to reach out to us at support@smartdeploy.com if you have any questions or issues. Glenn SmartDeploy Support
  28. Hi all, I upgraded my computer over the past week and am now trying to reinstall the SmartDeploy software again. I've done this twice on different computers and have never had any issues before but now when it goes through the install steps it gives ms a Windows Script Host error when installing windows assessment and deployment kit 10 x64 that says "The system cannot find the file specified". When I click Ok it tells me "The installation of Windows Assessment and Deployment Kit 10 x64 has failed". I've attempted to install the ADK directly to bipass this step but it continues to give me this message. The only difference between the first two computers I used the smart deploy tool on and this one is the domain and obviously newer hardware. Recently our company began migrating to a new domain but I don't see how this could cause setup issues. Any help is greatly appreciated thank you.
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