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  1. Last week
  2. I did try another pack and it performed in the same way.
  3. Our Platform Pack download endpoints are hosted in Azure, and thus we don't have much in the way of investigating bandwidth. Are any other packs downloading as slow?
  4. I am trying to download the Dell Latitude 3390 2in1 pack and it is stuck at 0% or downloading at an extremely slow speed. I have registered the .dll's, upgraded the console to the newest version and reinitiated download multiple times. I have been sitting here for 10 minutes and it is at 8MB / 2%.
  5. Hello, Can you send us your Application.evtx from C:\Windows\System32\winevt\Logs on the SmartDeploy host and we can take a look. Please submit a ticket here. Thanks, Devon SmartDeploy Support
  6. Hi, I have just updated the server and client to the latest version (2.0.3065) I have noticed the epp log on the client machines are getting the following error logged continuously. Any advice would be appreciated - System - Provider [ Name] SmartDeploy Console/Client Service - EventID 0 [ Qualifiers] 0 Level 2 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2020-01-22T07:21:24.288862200Z EventRecordID 985 Channel Application Computer Security - EventData Exception: The parameter is incorrect at Common.SmartDeploy.NativeMethods.#aMi(Int32 #bMi) at Common.SmartDeploy.Managers.WlanManager.get_Interfaces() at Common.SmartDeploy.Managers.WlanManager.GetAllConnectedWirelessNetworkProfiles() at SmartDeploy.ClientService.Communication.ServiceMonitor.UpdateWirelessNetworkProfile()
  7. Thanks Jeff. I tested the process and it worked smoothly. The only thing I noticed is that the mapped network printers were not migrated to the Windows 10 image. Do you know if this is expected behavior or should network printers be migrated as part of the User Data Migration?
  8. Earlier
  9. Keep in mind that SmartDeploy won't upgrade Windows 7 to 10. It will wipe the disk and apply your image as configured in your Reference VM. You can migrate the user data in 1 of 2 ways; configure it in the Answer File as you mentioned, or install the SmartDeploy client on the Windows 7 client, and use the Computer Management workspace to capture the user state before deploying your image, and then restoring it the same way. SmartDeploy uses Microsoft's User State Migration Tool for this process.
  10. Hi, We would like to upgrade Windows 7 computers to Windows 10 while preserving the user's data. What would be the best approach to achieve this? I am assuming I would select the Deploy an Image option > install the required apps > Enable 'User Data Migration' - User Settings, app Settings, Documents. I am not sure if these User Data Migration settings are compatible between Windows 7 and Windows 10. Any insight would be appreciated. thanks, CJ
  11. Thanks for the reply Jeff but unfortunately the powershell script is not deploying through Smart Deploy. The script executes on the computer locally, so I know it works. Is there a log file I can view to help troubleshoot the issue? thanks, CJ
  12. Thanks! That's more or less what I thought, just wanted to clear it up with some Co-Workers. Again thanks for the help!
  13. Hi Dejeon, Not a stupid question at all! Licensing is per deployment. 1 license is used per 1 unique deployment and it's tracked via the machine's hardware. You can re-image the same machine as many times as you want with any operating system we support and still only use 1 license. Renaming does not affect licensing. For more information regarding licensing be sure to read our licensing page here. Some users find the FAQ section at the bottom of the page helpful. Hope that clears everything up! Thanks, Devon SmartDeploy Support
  14. Hey Guys, So I just have a simple question. I'm wonder how exactly does SmartDeploy keep track of licensed computers. Does it match a seat to a computers Serial number, or does it take a computers unique ID? Here is an example that might help with my question. say if we have a computer that is currently has the SmartDeploy Software on it and the computer say is name "ITxxx" then the machine gets re imaged and the name changes to "SDxxx" Would SmartDeploy know its the same computer even after the name has changed? Stupid Question I know... I'm sure I know the answer just want to verify. Thanks guys!
  15. Thanks for the feedback. I ended up cancelling the deployment. Upon looking at the target PC I found there were a number of profiles on the computer. I have the deployment configured to only migrate profiles that have logged in in the past 30 days. But I removed a number of profiles and tried again. It ended up taking about 2 hours but the image finally deployed. Not sure what was going on there but it seems to be all set now.
  16. In 2014, I used DeployStudio to deploy 50+ MacBook Pros on 10.13.x. but DeployStudio long dead now. I believe that SuperDuper could provide you a serviceable, manual quasi-cloning solution for a *limited* amount of machines, but it is basic cloning only. It supports 10.15. But there is no central server/console, no app deployment, no multicasting, no user management, NADA. It basically works for me on 10.14 and 10.15 but test and use at your own risk
  17. Hi Sean, There isn't a way to track the process of a deployment aside from going and looking directly on the machine. 4 hours is certainly to long. I'd be interested to know what's on-screen on the device, and would want to see logs collected by booting back into SmartDeploy and clicking Collect Logs on the main menu. You'll probably want to reach out to support for more guidance.
  18. I am relatively new to this product and figuring things out as I go but is there any way to see where a deployment is within the process? I have one deployment that has been deploying for over 4 hours where others have only taken an hour to an hour and a half. There is a log created but it contains no information. We have roaming profiles saved to network drives and there isn't much data stored locally. I just want to know if the process is failing and if so where. Any help will be greatly appreciated. Thanks!
  19. After updating to 1909 and creating new images, seems any local account (including administrator) has it's password corrupted and that user can no longer log in. I have not tried it using a domain account. We do use the local administrator account for some automated routines, so I told our techs to keep using the 1903 build for now.
  20. You can create Application Packs for running PowerShell scripts, and push those to your SmartDeploy clients. Here's our KB article for creating custom Application Packs; https://support.smartdeploy.com/support/solutions/articles/48000960633-create-your-own-custom-application-pack You'll need to add PowerShell.exe -NoProfile -NonInteractive -ExecutionPolicy bypass -File to the start of the executable path after selecting your script,, per the documentaiton.
  21. Hi, I am new to Smart Deploy and have been searching the forum but havent found what i am looking for and hoping someone can assist. I want to know if you can deploy powershell scripts to client computer from the smartdeploy console. I want to deploy simple copy or config scripts to client computers that have the smart deploy client/agent installed. If so what is the process to configure this? Thanks, CJ
  22. Hello, We'll reach out via email to troubleshoot this further. Glenn SmartDeploy Support
  23. HI Gang. I'm trying to capture the user state of a machine that I've recently deployed to but I receive an error as: CODE 5: Access is denied. I found a similar error on the forum that suggested antivirus.I'm not sure if this is the same code but removed antivirus and disabled firewall to see if I could even make the connection. Still no success. any ideas ?
  24. Jeff There is another install tomorrow if any support rep can give us a call at 973 889 0030 Option 3 and ask for implementations , if possible we can show them Live whats happening.
  25. Hi Bryan, We'll need you to email support, detailing how it's breaking, along with logs from a failed deployment so that we can investigate what's happening.
  26. We have this issue on 2 sites now , Windows 10 1903 with Latest SmartDeploy , it works for 2 workstations and then breaks any idea. Both sites same happened worked on the first 2 and then nothing.
  27. Hi BSmith, Glad to hear it - please feel free to reach out if we can assist with anything else. Glenn SmartDeploy Support
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