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  1. Yesterday
  2. Hello, We will need to take a look at some deployment logs in order to see what caused this. Please boot to SmartDeploy media on the affected device click the Collect logs option, save the resulting zip file to an external location. Submit your logs here and please reference this forum post. Thanks, Devon SmartDeploy Support
  3. Hi, I've had this issue since 1803: After deployment Microsoft Store is corrupted to the point where only a manual re-installation of Windows 10 will make it available along with the associated apps. And some apps like Photo Viewer is missing completely. I have double and tripple checked that all is well and functioning on the reference machine, and made sure all the apps are updated. And then, once in a blue moon, I'll get a deployment where everything is fine. Does anybody know exactly what goes wrong, and how to fix it?
  4. Last week
  5. So I have been able to create USB drives of my image without any issue. I wanted to create an iso file which I was able to do however I have a question... When the iso files were created there were 3 separate files...? 1 was 6GB 1 was 7GB 1 was 1.6GB My USB stick image was just shy of 8GB... Why can't I get a single ISO file? I dont care if it ends up being 12GB, but i'd rather have 1 file that I can burn to a USB stick. Is there a way to consolidate all the ISO files into 1 file? It is a pain to go through the step by step every time I want to make a new USB image stick.
  6. Earlier
  7. I might be late to the game but I ran into a similar issue. I am using my vCenter/vSphere environment to build my reference machine. I then copied that machine over to my workstation (where SmartDeploy is installed) to import as a reference machine. After some troubleshooting, I noticed that because I had downloaded and copied the files from my vSphere environment, my workstation was treating the files as potentially bad. I had to view the properties of each of the files I downloaded and "Unblock" my system from not trusting the file.
  8. Thank you. That helped. I was able to complete the capture process.
  9. When investigating why USMT is failing, you'd want to look at the ScanState log file, which would go in C:\Wndows\Temp on the target computer. If you're initiating the capture from the console, make sure that you've checked the box for "ignore access errors."
  10. Hello, I've tested USMT on about 5 different PC's now. Capture and Deploy have worked great. This morning I have attempted to capture a user's account again (2nd attempt). The capture process begins normally. I leave and come back to check the USMT.MIG file. I see that it's gradually growing about 14gigs the last time I check on it. Once I noticed the capture icon is now gone I go and check the user's USMIT folder and there's no MIG file. Is there any reason why this particular user's capture process has failed twice on me now? For testing I have captured another computer successfully.
  11. Thanks Jeff. Not quite the answer I was hoping for. But I guess if that is the process then I will update. Thanks for the quick response.
  12. Hey Dale - When you capture your image, you have an opportunity to specify the Windows product key. If you do, the Answer File Wizard will detect this, and won't ask you for it again. You'll need to re-capture the image, to a new WIM file. If you prefer, you can skip the key in the Capture Wizard, and instead put it in the Answer File, where it will be easier to change going forward should you need too.
  13. I need to change the Windows 10 CD key for my image to a GVLK to work with my AD activation services. When I look at my answer file using the wizard, the wizard automatically detects a CD key, but won't let me change it. Is it possible to change the key? Thanks Dale
  14. Boom. That was it... So simple. Still need to make sure AV isn't interfering, but that was the final step to get it to switch to Cloud mode. Now I can resume figuring out why the remote agent can't find the image stored on the cloud. Thank you. I've already sent off the most recent logs via email so hopefully we can get to the bottom of that too. Thanks again, now I know to restart the host service if all else fails.
  15. Kamosobe, Can you restart the console service on the console host first, and then the client?
  16. Removing AV altogether and a reboot later, SmartDeploy still refuses to list this device as a Cloud connection type despite "Pefer Cloud Connection" being checked. Is this intended?
  17. Hi Kamsobe, Please go ahead and disable any antivirus software you have installed and try again. We've seen it cause issues with our services. You can also whitelist download.smartdeploy.com
  18. Actually, that does seem to be the hangup. However, now it seems that the issue has to do with the client that was installed and the fact that it isn't showing online in the management console. This seems to be a consistent issue across multiple devices based on symptoms alone. I've only seen hard proof that the service may be botched on one though. Notice what I'm seeing below: The "SmartDeploy Enterprise Client Service" is running fine. However the "SmartDeploy" service was not running at all and was not even enabled. I enabled and set to auto start, and then tried to run. It has been hanging on START_PENDING for at least 30 minutes now. We do have Webroot as our antivirus installed. Although I do not see any logs indicating that it had any part in this, I am open to adding SmartDeploy to a whitelist to ensure that it isn't being blocked. Are there certain directories/files you recommend we whitelist, or an Md5 for the SmartDeploy client since that is supported as well? I'll remove AV altogether to see if that is the issue first.
  19. Hello Kamsobe, After clicking the 'Prefer Cloud Connection' option, can you confirm that the connection type changes to Cloud in the console? Here is our KB for cloud push deployment in case something may have been missed in this process. Performing a Cloud Push Deployment
  20. I do have several systems in remote offices that will be needing cloud deployments, however the last time I tried to deploy them, it was a catastrophe. Things worked fine when we were using Dropbox as our storage location, but something has gone awry since the change was made to Google Drive. Images and answer files have been changed since then too so this could very well be a configuration issue. My Question: I need to test these cloud deployments on a machine I can get back to Windows myself if things go wrong. However it seems that when the console detects that the machine is on the same network it refuses to initiate a cloud deployment, even if I have checked 'Prefer Cloud Connection'? Is this really intended, and is there any way around this for less risky testing of cloud deployments locally?
  21. Hi There, Is there a way to use USB Boot media with multiple Answer Files? Or do we have to create a different USB Boot media for each Answer File? We are trying to automate our imaging as much as possible, each site has it's own OU and naming convention, therefore we need a different Answer file for each site. Is there a way when we boot with USB, that the tech can select the proper Answer file that is needed? Edit: I mean multiple Deployment Packages, I'm thinking the same way as SCCM would do it, I can create multiple Profiles for different sites. Thanks
  22. Hello, Yes, this is possible. It involves running the Office deployment tool, the procedure for which varies a bit by the Office version (and also whether it's Click-to-Run/C2R or MSI). The basic procedure is running a Microsoft tool to bake your configuration instructions into an XML or MSP file and putting it alongside the installation files (and - if it's C2R, downloading the installation files offline). The key things you'll want to include are - an Office product key if needed (unless you're using O365), setting the Display Level to None, and accepting the EULA. Once you've done this, you can package it all up in an application pack, and call the setup.exe file as you would for any other application - as long as the XML or MSP is in the appropriate location, it will run with your options configured. Each of the Office versions has a "deployment guide" or similar available from Microsoft, so take a look for that for your version of Office, and it should have what you need. If you get stuck or have any questions or issues, feel free to reach out- support@smartdeploy.com. Glenn SmartDeploy Support
  23. Is it possible to Create Application Pack for MS Office 2013? Thanks
  24. Hello, We would need to take a look at some deployment logs. Please submit a ticket here and refer to this thread. Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and send it to us. Thanks, Devon SmartDeploy Support
  25. Hi Everyone, I have been having issues with getting Sysprep to read in our computer asset tags and setting them as the computer name. As far as I know, all this requires is setting the WMI property to be the highest priority in the answer file like so: <identification skip="0"> <!-- 0 = Assign a new computer name automatically, 1 = Use the following naming method --> <naming_mode /> <naming_methods> <method>WMI</method> <method>CUSTOM</method> <method>EXISTING</method> </naming_methods> <custom_naming_scheme>EE####</custom_naming_scheme> <prefix></prefix> <wmi_query>SELECT SMBIOSAssetTag FROM Win32_SystemEnclosure</wmi_query> </identification> At its current state, Sysprep is randomizing the computer name and giving computers values like "WIN-LVCP52GBPMP" or other related "WIN" names. This leads me to believe that the above portion of XML is somehow completely disregarded. Perhaps something like the script mentioned here may help me but the attachment has been removed. (For reference, we are testing on a Dell Optiplex 790 and 7010. I have made sure to update their BIOS's and platform packs as well). Any insight would be greatly appreciated! Thank you.
  26. I found GPO super unreliable. In most of my cases, it would install but the service wouldn't run so it would back out. I think the client is still a little buggy for GPO install at this stage. Also, to be fair, most of my issues were with Win 7 - since we've pushed out Win10 1809, it was less so, but on new systems, I just invoked the imaging process via PXE boot.
  27. I'm having the above issue and it is being caused by an incorrect product key added during capture. The VM environment in our company is currently having issues or I would just re-capture. Is there any way to edit the product key in a captured image? I can't make any progress until I resolve this. Thanks
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