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About SmartDeploySupport

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    Seattle Washington
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    Deploying Windows with SmartDeploy

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  1. Hi Chin, Client machines should automatically update themselves. If they're not, then something is causing a disconnect in communication to the host. We can certainly take a closer look at this. Please submit a request to support@smartdeploy.com and we can further troubleshoot the issue. -Chris SmartDeploy Support
  2. Hello Brad H, We try our best to update the Platform Packs routinely, but generally our customers notify us if one needs to be updated or experience issues. If there is a Platform Pack you'd like us to update, please definitely submit a request including the make and model to support@smartdeploy.com and we can take a look. -Chris M. SmartDeploy Support
  3. Please see the following KB: https://support.smartdeploy.com/support/solutions/articles/48001064039-error-sysprep-was-not-able-to-validate-your-windows-installation- If you still have issues, email us at support@smartdeploy.com. Thanks, Devon SmartDeploy Support
  4. Hi all, If anyone reading this needs assistance scripting a custom computer name, please reach out to support@smartdeploy.com and we'll be happy to assist. Its feasibility depends on your specific scenario, but we'll be happy to assist if we can. Glenn SmartDeploy Support
  5. Hello Aaron@Shared, What we recommend doing is to install another instance of SmartDeploy on a physical workstation. Then you can create USB media, using your Answer File, Image, and Platform Pack via network shares from your main console host. If you have any further questions, please submit a request at support@smartdeploy.com -Chris M. SmartDeploy Support
  6. Hi Mark, Apologies for the delayed response. You can see this information in the Release Notes (available on the SmartDeploy.com portal or via the Tools view in the console), which will list when support for specific versions was added along with a new version of the SmartDeploy software. When a new version of Windows 10 is released, our testing process takes time, and depending on whether or not changes to the software need to be made, it may be a few weeks following general availability before we support that version. 1903 and 1909 did not require any changes to SmartDeploy to support those versions, but 2004 did require some, as have previous versions. We recommend keeping all of your old images and files until you have had a successful test of the new version. If you have any questions, please feel free to reach out - support@smartdeploy.com. Glenn SmartDeploy Support
  7. Hi all, Yes, that is correct - SmartDeploy version 2.0.3080 was released today, and it does support Windows 10 Version 2004. Please note that as with any new version of Windows 10, we do not recommend performing in-place upgrades on an existing reference VM that was created with an older version of Windows 10 Version 2004. You should create a new, blank VM and install Windows 10 Version 2004 using OS media from an official Microsoft source (such as the VLSC or the Media Creation Tool) which includes that version. If you have already created a suitable reference VM and captured it using an older version of SmartDeploy, you can keep using the same reference VM, but you will need to recapture your image using SmartDeploy version 2.0.3080. This is because the partition structure has changed, and we had to make changes to the product on both the capture and deployment side to support this new structure. If you have any questions or issues, feel free to contact us at support@smartdeploy.com. Glenn SmartDeploy Support
  8. Thanks! Yes, I do expect we'll be sending out an email to announce when Windows 10 Version 2004 is officially supported. Glenn SmartDeploy Support
  9. Hello, As of this writing, Windows 10 Version 2004 is not yet supported in SmartDeploy. Microsoft made several changes to the default partition structure which has required some changes on our end as well. We're working on a version that will support Windows 10 Version 2004, and it should be out in the next week or two. What you're describing sounds like a Sysprep error, which is interesting - it's not an error we've seen in our testing. We'd like to take a look at a logset from this deployment if you're willing to send one in - I'll reach out via email with instructions for that. If anyone else is reading this at a later date and has questions about Windows 10 Version 2004 support, please reach out to support@smartdeploy.com. Regards, Glenn SmartDeploy Support
  10. Hello Aaron@Shared, Can you try disabling Sophos to see if it produces better results? Then for further troubleshooting, please go ahead and reach out to support either via email, (support@smartdeploy.com) or submit a ticket here Thanks, SmartDeploy Support
  11. If you have any anti-virus running on the SmartDeploy host, disable it and try saving the file. If you still have issues, please create a ticket here and then send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and reference this forum post please. Thanks, Devon SmartDeploy Support
  12. Steven, Correct, it's not something currently built into the product. Thanks, Devon SmartDeploy Support
  13. Hi Steven, We can do this, but it's a manual process on our side. Can you submit a ticket here and reference this thread? I will then reach out with further steps. Thanks, Devon SmartDeploy Support
  14. Hello cnelsenxx1, You'll need group policy to backup your recovery key. This is outlined in the link of that KB you found and here below: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/dd875529(v=ws.10) Yes, the instructions you found to suspend Bitlocker looks correct. If you have any further questions, please reach out to us at support@smartdeploy.com. Thanks, Chris Mendoza SmartDeploy Support
  15. Hello cnelsenxx1, By default Sysprep resets all users settings that were defined in the reference image. If you plan on disabling IPv6, you can apply this by running a netsh command like netsh interface ipv6 uninstall Let us know if you have any further questions. Please submit a request to support@smartdeploy.com Thanks, Chris Mendoza SmartDeploy Support
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