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SmartDeploySupport

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  1. Media Wizard Unmounting Image Error

    Hi Michael, Glad to hear it's going well otherwise! Per our message, we'll continue troubleshooting this one with the log that you sent via email. For anyone else reading, if you have experienced any errors with Media Wizard, feel free to contact us at support (at) smartdeploy.com, and send your Media Wizard log, which is located in the SmartDeploy directory (default location: C:\SmartDeploy\Logs\Media.log). Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  2. HP Softpaq Download Manager shows drivers not installed

    Very interesting. We'll test, and if that is the case, we can certainly include those files. Thanks!
  3. HP Softpaq Download Manager shows drivers not installed

    Many of these update programs verify the installed version by looking for application or registry entries left by running the install packages. For the most part with SmartDeploy we install device drivers via Plug-n-Play. Lenovo's System Update tool for example used to have this same issue, buy they have updated it to actually check the installed driver versions, so it works fine now. No real way to fix HP's tool, unless they change it to query actual driver versions. Thanks, SmartDeploy Support Team
  4. Remote Deployment prompt not appearing on some computer

    Hi Stephen, Have you successfully performed any console-initiated deployments? If so - was this on clients that are on the same network and subnet as the ones that are currently failing? Are all of the clients running the same version of the SmartDeploy client as the console version that you have installed? You can check the client version in the Computer Management view, or in Programs and Features on the target device. You can check the console version in the Tools view of the console. If any devices are running outdated version of the client, they will need to be updated. That should occur automatically, but you can uninstall and reinstall the client manually if needed. See P. 40 of the User's Guide for details on how to locate and install the client. As for the USB device failing to boot, that may indicate a hardware problem with the target device, or with your USB media - or a problem with the boot settings in the BIOS of the target device. Try changing the variables a bit: different USB stick, different port, different device - determine whether it's a persistent problem on all devices, or confined to a single unit. Depending on those answers, we can advise further. If you're unable to resolve the connectivity problem with your console-initiated deployments, go ahead and email us at support (at) smartdeploy.com (and be sure to reference this thread), and we can help troubleshoot this further. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  5. Try capturing the VM while it’s powered on. You will mount the SmartDeploy_x64.iso to the VM, boot to it and select the capture option. This process is documented on page 76 in our User Guide Thanks, SmartDeploy Support
  6. Upgrade issue

    Hi Kirk, We did change the way databases are stored to localdb, which may take a bit to re-populate. Did they eventually show up? If not, open an administrative command prompt and type: net stop sdeconsoleservice Go to C:\Windows\System32\ and send us the following files: SmartDeploy.mdf SmartDeploy.sdf SmartDeploy_log.ldf Send to support @ smartDeploy .com Thanks, SmartDeploy Support
  7. Windows 10 ADK

    Hi there, We added this check and warning for the Windows ADK installation to the latest version of SmartDeploy, to prevent users from running Media Wizard without the ADK installed, as this will lead to a common failure. At present, it only checks for the ADK in the default install location. However, we have received feedback like this from other users who have it installed on a secondary hard drive, so we will be widening this check to look for the ADK in any valid install location (as recorded in the registry) in a future version. In the meantime, the workaround would be to uninstall the ADK and reinstall it in the default location on C:\. The three required components would be Deployment Tools, WindowsPE, and the User State Migration Tools. You can run the installer from here (1703 is fine at this time): https://developer.microsoft.com/en-us/windows/hardware/windows-assessment-deployment-kit Sorry for any inconvenience, and please let us know if you have any questions or issues - you can reach us at support (at) smartdeploy.com. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  8. Hi Stephen, Thanks for reaching out. You're correct about how the hash signs work - they are essentially random, and if you're only using two digits, there's a good chance you will get some repeats. It's possible this will change in the future, but at this time, each deployment is a discrete event that is unaware of the others, and there is no mechanism that would allow for sequential computer naming other than manually entering the computer name for each deployment. Many of our users have found this to be a practical workaround, however - rather than using an unattended answer file, you can use an attended answer file and skip every Deploy Wizard page besides the one that you need to modify per-deployment (Network Identification in this case). You can find guidance for how to update your answer file to skip Deploy Wizard pages at the very end of the User's Guide. Go ahead and email us at support (at) smartdeploy.com if you have any questions or issues. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  9. Regional settings?

    Hi Baz, We'll need to see a log set from the deployed device to be sure what's happening here. Boot to SmartDeploy media on the affected device, click the Collect logs option, save the resulting zip file to an external location, and send with your reply. Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can fill out our Support form, which includes a file upload option. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  10. Deploying Windows 10 sysprep error

    Hello, Please update to SmartDeploy v2.0.2090 and try your deployment again.
  11. Yes, you will need to create new boot media each time you update SmartDeploy.
  12. WDS Multicast error

    Hello, You'll want to check to make sure that you have a valid Multicast Transmission created on this WDS server. Right click on your install image and select Create Multicast Transmission, or delete the current one associated to your install image and recreate with the same steps. If you still encounter the same error, we have seen this if the .RWM is corrupted or associated to the wrong image somehow. - Delete your ImageGroup via the WDS interface - Create a new ImageGroup via the WDS interface - Import your Install image into the Imagegroup - Right click on your image and select "Create multi-cast transmission" - Attempt to re-deploy and say "Yes" when asked if it's a multicast transmission If the error code recurs, switch back to the SmartDeploy splash screen, click the Collect logs option, save the resulting zip file to an external location, and email it to us at support (at) smartdeploy.com - and be sure to reference this thread. Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can fill out our Support form, which includes a file upload option. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  13. Platform Pack Library Location

    Hi Chris, By design, the SmartDeploy console libraries must be in a [Drive]:\SmartDeploy folder on a local hard drive. That said, there's no requirement that you use the console libraries at all - when you download your Platform Packs, they will go to the default folder in the SmartDeploy directory (\Platform Packs), but you can certainly move them to a network share after that. When you use Media Wizard to create SmartDeploy media, and you're prompted to specify Platform Packs, you would just need to browse to the location where your Platform Packs are stored. Ditto your images, if you plan to store those on a network share as well. You'll need to test and make sure that you get reliable performance running through the usual SmartDeploy wizards with your files on a network share - we generally recommend keeping the files on a local hard drive when you're working with them (to avoid connectivity or authentication issues interfering with the process), but you may find that it works just fine in your network environment. Feel free to reach out if you have any questions or issues - support (at) smartdeploy.com. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  14. When you create the WDS boot wim, you are asked to provide answer file. If you need to made a change to the answer file, you will indeed need to create a new WDS boot wim with the new answer file, and re-import it to your WDS server.
  15. Organizational Unit Options

    Hello, There's no limit that I'm aware of. It's possible there's a syntax error that's preventing the field from populating properly, or this could just be a limitation we haven't yet seen in testing. Go ahead and email us your answer file to support (at) smartdeploy.com, and we can take a look. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
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