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About SmartDeploySupport

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  1. Hi Nicholas, I see you've opened a Support ticket on this - please expect to hear from us shortly. If anyone else is experiencing this issue, please feel free to reach out to us at support@smartdeploy.com. Glenn SmartDeploy Support
  2. SmartDeploySupport

    Deployment to dell 7050

    Yes, looks like it's failing to install the product key you specified. Ensure the product key matches the SKU you are deploying. Looks like you are deploying Enterprise, so is this a valid MAK key for Enterprise? If you leave the key out of deployment, can you put it in after?
  3. SmartDeploySupport

    Deployment to dell 7050

    Emailed you a reply directly.
  4. SmartDeploySupport

    Deployment to dell 7050

    The last thing that happens in the setupapi.dev.log pertains to McAfee. SetupCopyOEMInf - C:\ProgramData\McAfee\Agent\Evaluation\ENDP_GS_1060\Install\0000\x64\mfenlfk.inf cmd: "C:\ProgramData\McAfee\Agent\Evaluation\ENDP_GS_1060\Install\0000\\mfehidin.exe" I would try deploying an image that does not contain McAfee at all. We've seen security software get in the way of mini-setup before. It's usually best to install it as a first boot task. If you need a clean Windows 10 1803 image to test with we can provide one directly to you.
  5. SmartDeploySupport

    Deployment to dell 7050

    Once the bluescreen happens, reboot the machine back to SmartDeploy. At the splash screen, click Collect Logs. Save the resulting .zip to USB or Network and email it to us. support @ smartdeploy.com Additionally, open a command prompt, change to where Windows is installed, usually C:\ or D:\ and then see if there is any *.dmp files in \Widnows\Minidump. If there are are, please send us those as well.
  6. Hi tgoralpd, Go ahead and email us at support@smartdeploy.com and we can assist further, and be sure to reference this thread. Glenn SmartDeploy Support
  7. Hi Cameron, There are a number of potential causes here - we'll need to see some logs and a database from this workstation to diagnose this in more detail. Please expect an email from us shortly. Glenn SmartDeploy Support
  8. Hi camlen92, Thanks for the update! You're likely not the only user to run into this issue, so hopefully this will be helpful for others. Unfortunately, the updates to the Sysprep\CopyProfile procedure (which has been around since the 1990s) have been a bit piecemeal - the entire procedure touched so many different parts of the OS, that different aspects of it have been deprecated (with or without any accompanying documentation) as each product group has changed its approach to deploying that particular setting over time. At least that's our best best guess in our long experience dealing with changes in Windows deployment over time. If you ever hit a wall with how to deploy a particular setting, please feel free to reach out to support@smartdeploy.com - we're happy to work with you further to try and find a solution for your specific need. Regards, Glenn SmartDeploy Support
  9. SmartDeploySupport

    Windows 10 1809 - Sysprep Fail

    Justin is correct. We do have a build in test that is successfully deploying 1809, but Microsoft has pulled the 1809 update as well as from the Windows 10 Media Creation tool. We want to ensure SmartDeploy on the latest build of 1809, so once they do, we will ensure our build works with Microsoft's latest ISO. As of today the update is still pulled.I would suggest building a fresh virtual reference machine with 1803 Windows 10 media then capture/deploy that or wait until MS releases 1809.Sorry for the inconvenience, but it's something we cannot control at this time. Once MS releasing a final build and we will test it and will announce to our customers that we support it officially.
  10. Hi Dustin, SmartDeploy supports the following virtualization software: Citrix® XenServer™ 5.0 or newer Microsoft® Windows Server 2008 R2 or newer with Hyper-V (Generation 1) Oracle® VM VirtualBox™ 3.2 or newer VMware® ESX 4.0 or newer VMware® Player 2.5 or newer VMware® Workstation 6.5 or newer If the virtualization software supports snapshots and you decide to create a snapshot you will have to capture the virtual machine via warm capture. support.smartdeploy.com/kb/article/35-performing-a-warm-capture/ I hope that answers your question, Thanks, SmartDeploy Support
  11. SmartDeploySupport

    Deployment to dell 7050

    We've updated the platform pack, and that should resolve the issue. Please download and test deploying with version of the pack. Thanks, SmartDeploy Support
  12. SmartDeploySupport

    Offline Deployment Support for Blu-Ray discs?

    Ken, We still don't have plans to support Blu-Ray at this time. USB is faster in most cases and more reliable for offline deployment media. Thanks, SmartDeploy Support
  13. SmartDeploySupport

    Windows 10 1809 - Sysprep Fail

    Correct. A new version of SmartDeploy will be released that will fix this sysprep issue very soon once MS releases a bug-free version of the update. Thanks, SmartDeploy Support
  14. SmartDeploySupport

    Answer Files and Skipping Dialogues in 2.0.3020

    Hi GCW.License, I was unable to reproduce this issue with a newly created answer file in SmartDeploy version 2.0.3020 - the Answer File Wizard has had a number of changes in the last few versions, so I would recommend you try creating a brand new answer file (do not edit an existing one), then make the skip="1" edits (making sure to include identification and network_shares, which are near the bottom), then recreate your SmartDeploy media and retry deployment. If you still have issues, please let us know at support@smartdeploy.com and we'll help troubleshoot further. Glenn SmartDeploy Support
  15. SmartDeploySupport

    Windows 10 1809 - Sysprep Fail

    Hi Jay, The current version of SmartDeploy does not support deploying Windows 10 1809. We are currently testing a version of SmartDeploy that will work with 1809 and will release a new version shortly. We appreciate your patience and sorry for the inconvenience. Thanks, SmartDeploy Support.