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SmartDeploySupport

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  1. Desktop Background image black

    To customize copy the wallpaper to default users, I have included the needed files and instructions for setting up Default Profile (Copy Profile) in the CopyProfile.ren attachment, please rename to CopyProfile.zip before opening. That being said, with the Windows 10 1709 release it does seem as it may not work sometimes due to the build in appx packages. This is sadly out of our control, but you can still try it. Sysprep may be resetting the applications settings, what specific application settings are you trying to set? Thanks, SmartDeploy Support CopyProfile.ren
  2. Keep on getting this error when capturing image

    Hello, Please send the following information to us at support (at) smartdeploy.com: -Whether there is any antivirus software running on the computer where SmartDeploy is installed -Whether there is any a/v installed on the VM you're capturing -Whether you have successfully captured a VM on this computer previously Also, please send your Capture Wizard log: C:\SmartDeploy\Logs\Capture.log Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  3. W10 1709 Deploys as 1607?

    Hi Lee, We really need to see a log set in order to answer this question. Please go ahead and submit one via the Support Form link above. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  4. W10 1709 Deploys as 1607?

    If the Windows version in the reference machine library is showing as 1607, then that is how the VM appears to SmartDeploy externally. You'll want to go ahead and power on the VM and run that winver command to confirm which version is installed. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  5. W10 1709 Deploys as 1607?

    If you mean within the VM, you can confirm this by running the command winver. Determining this from the captured image (.wim) is also possible, but we'll need to have a look at the log set referenced above. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  6. W10 1709 Deploys as 1607?

    Hi Lee, There's really no plausible mechanism for this other than capturing the VM in the wrong state/snapshot (which you've ruled out above), or accidentally deploying an old image. Have you updated your answer file to point to the new image, recreated your WDS boot media, and replaced it on your WDS server? If you've omitted any of these steps, it's possible you're still deploying the old image. If you're not sure which image you deployed, you can retrieve a log set from the deployed device and we can take a look. Boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email to us at support (at) smartdeploy.com. Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can fill out our Support form, which includes a file upload option. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  7. Dell Latitude 3580 - CTRL ALT DEL Screen Message

    This is a new feature in Windows 10 1709. Would need to be disabled via Group Policy, if that's possible.
  8. Media Wizard Unmounting Image Error

    Hi Michael, Glad to hear it's going well otherwise! Per our message, we'll continue troubleshooting this one with the log that you sent via email. For anyone else reading, if you have experienced any errors with Media Wizard, feel free to contact us at support (at) smartdeploy.com, and send your Media Wizard log, which is located in the SmartDeploy directory (default location: C:\SmartDeploy\Logs\Media.log). Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  9. HP Softpaq Download Manager shows drivers not installed

    Very interesting. We'll test, and if that is the case, we can certainly include those files. Thanks!
  10. HP Softpaq Download Manager shows drivers not installed

    Many of these update programs verify the installed version by looking for application or registry entries left by running the install packages. For the most part with SmartDeploy we install device drivers via Plug-n-Play. Lenovo's System Update tool for example used to have this same issue, buy they have updated it to actually check the installed driver versions, so it works fine now. No real way to fix HP's tool, unless they change it to query actual driver versions. Thanks, SmartDeploy Support Team
  11. Remote Deployment prompt not appearing on some computer

    Hi Stephen, Have you successfully performed any console-initiated deployments? If so - was this on clients that are on the same network and subnet as the ones that are currently failing? Are all of the clients running the same version of the SmartDeploy client as the console version that you have installed? You can check the client version in the Computer Management view, or in Programs and Features on the target device. You can check the console version in the Tools view of the console. If any devices are running outdated version of the client, they will need to be updated. That should occur automatically, but you can uninstall and reinstall the client manually if needed. See P. 40 of the User's Guide for details on how to locate and install the client. As for the USB device failing to boot, that may indicate a hardware problem with the target device, or with your USB media - or a problem with the boot settings in the BIOS of the target device. Try changing the variables a bit: different USB stick, different port, different device - determine whether it's a persistent problem on all devices, or confined to a single unit. Depending on those answers, we can advise further. If you're unable to resolve the connectivity problem with your console-initiated deployments, go ahead and email us at support (at) smartdeploy.com (and be sure to reference this thread), and we can help troubleshoot this further. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  12. Try capturing the VM while it’s powered on. You will mount the SmartDeploy_x64.iso to the VM, boot to it and select the capture option. This process is documented on page 76 in our User Guide Thanks, SmartDeploy Support
  13. Upgrade issue

    Hi Kirk, We did change the way databases are stored to localdb, which may take a bit to re-populate. Did they eventually show up? If not, open an administrative command prompt and type: net stop sdeconsoleservice Go to C:\Windows\System32\ and send us the following files: SmartDeploy.mdf SmartDeploy.sdf SmartDeploy_log.ldf Send to support @ smartDeploy .com Thanks, SmartDeploy Support
  14. Windows 10 ADK

    Hi there, We added this check and warning for the Windows ADK installation to the latest version of SmartDeploy, to prevent users from running Media Wizard without the ADK installed, as this will lead to a common failure. At present, it only checks for the ADK in the default install location. However, we have received feedback like this from other users who have it installed on a secondary hard drive, so we will be widening this check to look for the ADK in any valid install location (as recorded in the registry) in a future version. In the meantime, the workaround would be to uninstall the ADK and reinstall it in the default location on C:\. The three required components would be Deployment Tools, WindowsPE, and the User State Migration Tools. You can run the installer from here (1703 is fine at this time): https://developer.microsoft.com/en-us/windows/hardware/windows-assessment-deployment-kit Sorry for any inconvenience, and please let us know if you have any questions or issues - you can reach us at support (at) smartdeploy.com. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
  15. Hi Stephen, Thanks for reaching out. You're correct about how the hash signs work - they are essentially random, and if you're only using two digits, there's a good chance you will get some repeats. It's possible this will change in the future, but at this time, each deployment is a discrete event that is unaware of the others, and there is no mechanism that would allow for sequential computer naming other than manually entering the computer name for each deployment. Many of our users have found this to be a practical workaround, however - rather than using an unattended answer file, you can use an attended answer file and skip every Deploy Wizard page besides the one that you need to modify per-deployment (Network Identification in this case). You can find guidance for how to update your answer file to skip Deploy Wizard pages at the very end of the User's Guide. Go ahead and email us at support (at) smartdeploy.com if you have any questions or issues. Regards, Glenn SmartDeploy Support 888.7DEPLOY toll-free _____________________________ SmartDeploy® Learn about our award winning Windows deployment solutions www.smartdeploy.com www.deploycentral.com Twitter: @SmartDeploy Facebook: SmartDeploy Spiceworks: Spiceworks
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