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SmartDeploySupport

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About SmartDeploySupport

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    Seattle Washington
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    Deploying Windows with SmartDeploy

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  1. Hello Aaron@Shared, Can you try disabling Sophos to see if it produces better results? Then for further troubleshooting, please go ahead and reach out to support either via email, (support@smartdeploy.com) or submit a ticket here Thanks, SmartDeploy Support
  2. If you have any anti-virus running on the SmartDeploy host, disable it and try saving the file. If you still have issues, please create a ticket here and then send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and reference this forum post please. Thanks, Devon SmartDeploy Support
  3. Steven, Correct, it's not something currently built into the product. Thanks, Devon SmartDeploy Support
  4. Hi Steven, We can do this, but it's a manual process on our side. Can you submit a ticket here and reference this thread? I will then reach out with further steps. Thanks, Devon SmartDeploy Support
  5. Hello cnelsenxx1, You'll need group policy to backup your recovery key. This is outlined in the link of that KB you found and here below: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/dd875529(v=ws.10) Yes, the instructions you found to suspend Bitlocker looks correct. If you have any further questions, please reach out to us at support@smartdeploy.com. Thanks, Chris Mendoza SmartDeploy Support
  6. Hello cnelsenxx1, By default Sysprep resets all users settings that were defined in the reference image. If you plan on disabling IPv6, you can apply this by running a netsh command like netsh interface ipv6 uninstall Let us know if you have any further questions. Please submit a request to support@smartdeploy.com Thanks, Chris Mendoza SmartDeploy Support
  7. Hi Mitchell, It is not possible to burn two ISO files to the same disc. You will need to use two discs. There seems to be some sort of disconnect on this issue - to be clear, the reason why two ISO files was created is (presumably) because the .wim file was split up. The architecture of the .wim file format is such that while a .wim can be split apart into multiple split-wims, it cannot split individual files. So the size of the resulting .swm files is dictated by the actual files contained in the .wim. You may end up with a pair of ISO files that seem as if they could both fit onto a single DVD, but that is not possible. You need to use separate discs. If you wish to avoid using discs entirely, you'll need to use USB media, or store your image and Platform Packs somewhere else besides on the media itself (such as on a network share, or on a separate USB drive). Our records indicate that you only have one ticket open at this time (which appears to be waiting on results from another test deployment from your end, after removing a/v from your reference VM). That ticket is not on the subject of offline deployment media, and I do not see any ticket on that subject that is pending. While the Basic support level does only include 1 ticket per month, we're certainly happy to assist further on this, because it sounds like the process has been frustrating - so please do reach out if needed. DeployCentral is not a more direct avenue to support than emailing us - it all goes to the same place. I'm sorry to hear this has been a frustrating process for you, but I would encourage you to continue engaging with us, and we will get this working for you. Glenn SmartDeploy Support
  8. Hello cnelsenxx1, To investigate this further, could you provide us with a screenshot of this prompt? As well as your console.log located in C:\SmartDeploy\Logs of your host machine? Please submit these to support@smartdeploy.com and we'll review these. Thank You, Chris Mendoza SmartDeploySupport
  9. Hi Mitchell, I'm not quite sure I understand the issue - this behavior is by design, and if your intention is to burn the ISO files to disc, you can simply copy the ISO files to any workstation and use any disc-burning software to burn it to two dual-layer DVDs. If your objective is to create a USB flash drive, you cannot use ISO files for this purpose. You would need to install SmartDeploy on another workstation, copy down the image and Platform Packs and (optionally) answer file to that workstation, and then run Media Wizard to create offline deployment media. If you select offline deployment media, then the image and Platform Packs are copied to the media. If you select boot media, then all the media gets is SmartPE + your answer file + any WindowsPE drivers that may be included in the Platform Packs you selected. So I suspect if the flash drive "was not getting everything needed", you may have selected boot media accidentally. If you have any questions, please feel free to reach out at support@smartdeploy.com. Glenn SmartDeploy Support
  10. Hello JMcDonald, Are you attempting to upload to OneDrive? I went ahead and started a ticket request for you regarding this. Thanks, Chris Mendoza SmartDeploy Support
  11. Hi cnelsenxx1, I do see the issue - you're referencing the path where the MSI exists on your SmartDeploy console host, not the MSI stored inside the Application Pack, which would include the relative path variable [ApplicationsFolder], which is a stand-in for the folder on the target computer where the pack will be extracted prior to installation. To insert this path automatically, click on the Run MSI Package task on the left pane, then - next to Executable location, click the Select button. Select the MSI and click OK - and the path will update automatically. I would suggesting adding ALLUSERS=1 to the Arguments field - it's required for many pieces of software when being installed by the LOCALSYSTEM account. Click File | Save, and then exit and retry the Application Pack. If you continue to have issues, go ahead and email us at support@smartdeploy.com, and reference this thread. Glenn SmartDeploy Support
  12. When you created your answer file, did you create a cloud answer file? I would suggest recreating your answer file and ensure you select the Cloud Storage Provider option. During the process you will connect to your cloud provider and browse to your image. If you still have issues, please create a ticket here and reference this thread and I can investigate further. Thanks, Devon SmartDeploy Support
  13. Hi awaisner, This typically indicates (as you seem to have inferred) that something is interfering with the installation script for the Windows Assessment and Deployment Kit - typically, this is caused by either antivirus software or domain security policy blocking VBScripts. You can bypass the requirement by installing the ADK directly. We are currently using the ADK for Windows 10 Version 1803, which you can download directly by clicking this link: https://go.microsoft.com/fwlink/?linkid=873065 (direct link to bootstrap installer) You'll need to install the Deployment Tools, Windows Preinstallation Environment (both x86 and x64), and User State Migration Tool (USMT). Once the ADK installation is complete, you can proceed with installing SmartDeploy. Alternately (or in addition to the steps above), you can try disabling any antivirus software or pulling the host off the domain and see if it resolves the behavior. Feel free to reach out to us at support@smartdeploy.com if you have any questions or issues. Glenn SmartDeploy Support
  14. Hello, According to your answer file, it's looking for \\AND-SMARTD-01\E$\SmartDeploy\Scratch\NaviSite Image.swm which is not the share you should be browsing to via the Answer File Wizard. That's where SmartDeploy temporarily writes the file, not the permanent location. From log: 3/11/2020 4:30:32 PM : 1 : .ctor,ParseAnswerFile,WriteToLog : The answer file specified image file '\\AND-SMARTD-01\E$\SmartDeploy\Scratch\NaviSite Image.swm' but the image file could not be found. You will want to recreate your answer file and browse to \\AND-SMARTD-01\E$\SmartDeploy\Images\NaviSite Image\NaviSite Image.swm Your location path to the Platform Packs is incorrect as well. It is also attempting to read the scratch directory. From log: \\AND-SMARTD-01\E$\SmartDeploy\Scratch\ You will want to make sure that's \\AND-SMARTD-01\E$\SmartDeploy\Platform Packs, again not using the scratch directory. Also, it looks as though the existing partitioning on the Latitude E7250 should be recreated. Once you boot from your boot media in the SmartDeploy boot environment click the link to open a command prompt in the white area of the SmartDeploy menu. Type the following Diskpart select disk 0clean [this destroys all data and partition/volume info]create partition primaryactiveformat quick fs=ntfsassignexit Redeploy and let us know your results. Thanks, Devon SmartDeploy Support
  15. Daniel, Odd, but glad you were able to get it working properly. If you need anything further, please go ahead and submit a request to support@smartdeploy.com Thanks, Chris Mendoza SmartDeploy Support
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