SmartDeploySupport

Administrators
  • Content count

    389
  • Joined

  • Last visited

Everything posted by SmartDeploySupport

  1. Can you run diskmgmt.msc in the VM this image was captured from and send us what it looks like? Thanks!
  2. Need the SmartDeploy.sdf, not SmartDeploy.log. Also, the image metadata would be helpful. Open the "SmartDeploy Enterprise Command Prompt" as admin, and run the following command against the image in question and send us the output. smartwim /info your.wim
  3. You could try right-clicking on that image and select refresh. If that doesn't work could you send the following to support @ smartdeploy.com and we'll take a look. c:\smartdeploy\logs\console.log c:\windows\system32\SmartDeploy.sdf Thanks, SmartDeploy Support
  4. Hi all, This just came up on an unrelated support thread, and I just wanted to let everyone know that as of several months ago, we've added several bugfixes and performance improvements to SmartDeploy to address this issue, so if you're experiencing it, go ahead and update to the latest version of SmartDeploy, recreate your media, and retry deployment, and let us know if the issue persists - support (at) smartdeploy.com. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  5. Hi there, Domain joining failures can occur for a variety of reasons relating to network connectivity, syntax, or user permissions. On a target device that has experienced this issue, boot to SmartDeploy media and click the Collect logs button. Save the resulting zip file to an external location, and send it to support (at) smartdeploy.com. Once we have your logs in hand, we can advise further. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  6. What error message are you receiving? Is this error happening when attempting to import your install image into the WDS role? If so, ensure when you captured your virtual reference machine you selected For Use With WDS. That will strip off any additional volumes such as the system reserve so you can import it into your WDS server. WDS only allows one volume images. Thanks, SmartDeploy Support
  7. Hi there, For reference, here is our white paper on how to integrate SmartDeploy with WDS - you'll want to make sure that you're adding the WIM that you captured to the Install Images node in WDS. https://www.smartdeploy.com/wp-content/uploads/SmartDeploy_WDS.pdf If you're receiving this error while adding your image, this most likely indicates that your image file is invalid or corrupt. Please reach out to support (at) smartdeploy.com and we can advise further. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  8. Hi there, There is a script to automate this process - you can review Network Deployment starting on P. 39 in the User's Guide. The section on deploying with Group Policy (which includes the script that you can download and modify to specify the host name) is on P. 43. If you have any questions or issues, please feel free to reach out to support (at) smartdeploy.com. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  9. Mark, Currently there is no plans on supporting capturing UEFI based VMs. You can capture a BIOS based VM, and then deploy to a BIOS or UEFI enabled machine. Thanks, SmartDeploy Support
  10. Hello, We have seen this if the virtual machine was updating the Windows Store applications during the capture process. Try starting your virtual reference machine, running Windows Updates, then open the Windows Store and update all the applications there as well. You may have to restart a couple of times and keep updating until all updates are complete. Then capture/deploy and let us know your results. Thanks, SmartDeploy Support
  11. We have not received any reports of this effecting deployment and the above way would be the supported way to customize your Windows 10 desktop when copying the default profile. Thanks, SmartDeploy Support
  12. https://www.smartdeploy.com/download/smartdeploy/ Thanks, SmartDeploy Support
  13. Hi Mike, A remote/web interface feature is not implemented into the product. Currently, there is nothing on the roadmap to change this. You can however install the SmartDeploy tools on as many machines as you would like without any licensing issues since licenses are based on deployments, not tool installations. So, essentially, you could install the tools on another machine and just give them access to that server if you don't want them accessing the WDS role. Thanks, SmartDeploy Support
  14. Hi all, Certainly - here they are. If you want to customize the Start Menu or Taskbar, then there are new ways to do that for Windows 10 1607 and later. Doing it through Group Policy is probably the easiest most manageable way, but if you want to do it directly then you basically need to create a layout XML file, and then import it. There are a few articles on doing this. http://www.scconfigmgr.com/2016/08/03/customize-pinned-items-on-taskbar-in-windows-10-1607-during-osd-with-configmgr/ http://ccmexec.com/2015/09/customizing-the-windows-10-start-menu-and-add-ie-shortcut-during-osd/ https://msdn.microsoft.com/en-us/windows/hardware/commercialize/customize/desktop/customize-the-taskbar We have one that we use, it’s attached to this post (renamed to .txt). Basically makes an Office Start Menu collection, and then puts Outlook, Explorer and IE in the taskbar. You copy this .xml into the folder below in your reference VM (that is basically what the PowerShell Import-StartLayout cmdlet does): C:\Users\Default\AppData\Local\Microsoft\Windows\Shell\DefaultLayouts.xml Or you can use the PowerShell Export-StartLayout cmdlet to generate an XML of your own, and copy it to the same location. Feel free to reach out to support (at) smartdeploy.com if you have any questions or issues. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL LayoutModification.txt
  15. Hi Dennis, Hmmm... This is a known bug in a previous version of SmartDeploy, but it was fixed several versions ago. I know you said you're on 2.0.2050 above, but please go ahead and double check that your media was created with this version - you can boot to the media on the device and look in the lower-right corner in SmartDeploy WindowsPE to confirm. Assuming it's the correct version, this could be a recurrence of the same bug under slightly different conditions. Would it be possible for you to grab a log set from a device that has experienced this failure? It's easiest to do this with SmartDeploy USB media - you can then boot to USB, click the Collect logs button, and save the resulting zip to the USB stick to send with your reply. Then you can email this to support (at) smartdeploy.com. Note that zip files are sometimes restricted by email security policy, so you may want to double check that the log set makes it out of your server. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  16. Hi Dennis, It's unlikely that the SmartDeploy version is an issue in this case - if the C:\Platform directory is missing, this generally indicates that the Platform Pack was not used. Is this a make/model of device that you've deployed to before? If you browse to the 'z' folder on the root of the DVD, is there a Windows 10 platform pack there that matches the make/model of the target device? If the Platform Pack is missing, go ahead and re-run Media Wizard, and be sure to select this Platform Pack on the appropriate screen so that it is included in the media. If the pack seems to be present but is still not being used, then we'll need you to download and run our wmi.vbs script from Step 1 on the Platform Pack Request Form: https://www.smartdeploy.com/support/platform-pack-request/ Send the resulting wmi.txt file to support (at) smartdeploy.com (and be sure to reference this DeployCentral thread), and we can advise further. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  17. Since Dell doesn't support Windows 10 on the OptiPlex 960, we can't support it, and that's why there is no platform pack. That being said, you can load Windows 10 on older devices and then try to use Windows Update for any missing drivers. But, you're own your own for any missing drivers, or driver issues on this device. If you are booting from USB, and it's never making it to SmartDeploy, then it's one of two things. Could be bad USB boot media, in which case try re-creating the boot media or using a different USB drive. Or it could also be bad or not enough RAM in the machine. Trying a different machine if you have one is a good way to know if this particular machine is the problem. Thanks, SmartDeploy Support Team
  18. Please send us your media.log from your C:\SmartDeploy\Logs\ folder on your SmartDeploy host. support @ smartdeploy .com Thanks, SmartDeploy Support
  19. Hello, Unfortunately, SmartDeploy does not support capturing UEFI virtual machines. SmartDeploy supports deploying via BIOS or UEFI, just not capturing UEFI so you will have to recreate the VM. Thanks, SmartDeploy Support
  20. Hello, You received the following error: "An error occurred while applying the image", with an error code of 5, which means "Access is denied". Have you successfully applied this particular image (.wim file) to any other devices? Was there any antivirus software installed on the reference VM prior to capture? Does the error reliably occur at about the same point in the imaging process? (you can look at the timestamps in Deploy.log for this) Go ahead and email us at support (at) smartdeploy.com with the answers above, and we'll help troubleshoot further. Be sure to reference this thread. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  21. Especially for capture, try disabling any anti-virus software that is running. Ensure you are capturing from and saving to local physical disks. If you still have issues, email us your c:\smartdeploy\logs\capture.log, or media.log to support @ smartdeploy.com Thanks, SmartDeploy Support
  22. This error occurs when the Windows 10 ADK is not installed on the SmartDeploy host. Download it here and then re-run the Media Wizard and you should be successful. Thanks, SmartDeploy Support
  23. Hi Iver, You can have an image of Windows 7 on a USB and then deploy that, but if you're asking if SmartDeploy supports actually running Windows 7 on a USB that is something the product isn't intended to do. Thanks, SmartDeploy Support
  24. Hi Palle, Most likely this is due to you not using the latest version of SmartDeploy. Ensure you're using SmartDeploy 2.0.2050, which supports the Windows 10 Creator's update. Recapture/deploy with the latest version and let us know your results. Thanks, SmartDeploy Support
  25. Hi Alex, Are you running SmartDeploy version 2.0.2040 by chance? There is a known issue with Platform Pack downloading. We've just posted another service release (2.0.2050) which should resolve this issue. If it persists after installing the new version, please email us at support (at) smartdeploy.com and we can assist further. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL