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SmartDeploySupport

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Everything posted by SmartDeploySupport

  1. SmartDeploySupport

    USB-C Thunderbolt dock and deploying

    No problem! Glad everything worked out
  2. SmartDeploySupport

    Cloud Deployment Token

    OneDrive the cloud token doesn't expire, but you will have to login every 90 days.
  3. SmartDeploySupport

    USB-C Thunderbolt dock and deploying

    You will need to create boot media via the Media Wizard and select the Precision 5530 platform pack. This will inject the USB Ethernet driver into the boot media and allow you to get an IP address. Thanks, SmartDeploy Support
  4. SmartDeploySupport

    Cloud Deployment Token

    What cloud service are you using? SmartDeploy Support
  5. SmartDeploySupport

    Deployment Password

    Unfortunatelym this is something SmartDeploy cannot control. You could password the BIOS to not allow PXE or turn off the WDS service on the WDS host when you're done imaging.
  6. SmartDeploySupport

    Migrating SDE to a New Server

    Hi there, Yes, this is possible. You'll need to move over your SmartDeploy console database and database-log. On your current (old) SmartDeploy server, you'll need to close the SmartDeploy console, and stop the console service by running this command in an Admin command prompt: sc stop sdeconsoleservice Once you've done that, you can copy these files from your existing workstation, and copy them into the same location on the new SmartDeploy server. (double-check the file names and extensions as you do this - there are several similarly-named files here) C:\Windows\System32\SmartDeploy.mdf C:\Windows\System32\SmartDeploy_log.ldf Then you can install the SmartDeploy console on your new workstation. Your client devices should reappear in the correct computer groups as they reach out to the new server. To get them to do so, you'll need to reinstall the SmartDeploy client on your target devices (with an updated hostname or IP address for your new SmartDeploy console), or update the ClientService.xml file on each client to point it to the new server. If you'd like a simple VBS script that can accomplish this, email us at support@smartdeploy.com (and reference this DeployCentral thread), and we'll send it over. Glenn SmartDeploy Support
  7. SmartDeploySupport

    Updating BIOS on already deployed machines

    You would have to install the client manually to those target machines that were deployed via SmartDeploy or via group policy and only target those specific computers. If you need to reimage, you can install the SmartDeploy client during installation via the Advanced options in the Deploy/Answer file wizards. Currently, the driver update ability will only update plug and play drivers. So, any drivers that install via a task in the platform pack (Like BIOS), won't be updated if you decide to use this feature. This will change in a future version of SmartDeploy to allow BIOS to be updated in this way.
  8. SmartDeploySupport

    Cloud deployment

    SmartDeploy cloud deployment documentation starts on page 24 in our user guide which can be found here. You can have SmartDeploy installed on as many IT workstations as you would like. This won't affect licensing. License usage is only for deployed machines. Users could have SmartDeploy installed on their local laptop and create it from there. Thanks, SmartDeploy Support
  9. SmartDeploySupport

    chrome bookmarks when migrating user data?

    Hi rdwollenberger, Go ahead and shoot us an email at support@smartdeploy.com and reference this thread. This is still being tested internally, but the results have been positive so far, and it's likely going to be built into a future release - happy to send it over to you for testing in the meantime. Glenn SmartDeploy Support
  10. SmartDeploySupport

    Console service error after updating to 3010

    Please send us the exported sql errors in event viewer and your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and we can investigate further. https://support.smartdeploy.com/new
  11. SmartDeploySupport

    chrome bookmarks when migrating user data?

    Hi Sam, The migapp.xml file included in the SmartDeploy migration feature cannot be modified via the wizards, but what you're asking for may be possible via scripting. Go ahead and email us any information you have on this to support@smartdeploy.com, and we can advise further. Glenn SmartDeploy Support
  12. SmartDeploySupport

    chrome bookmarks when migrating user data?

    Hi Sam, Unfortunately, the migration is performed via USMT (the User State Migration Tool), a Microsoft utility, which does not interact with any Google products. Glenn SmartDeploy Support
  13. SmartDeploySupport

    Multicast deployment using WDS and DHCP not working

    Unfortunately, troubleshooting network architecture issues is somewhat outside of the scope of SmartDeploy support, but it’s definitely something we can offer some best practices on. 1. If you are on a hub\unmanaged switch anywhere on the network ensure that all machines connect are on, these network devices will only work at the speed of the slowest connected device. Devices that are powered off will connect at 10 Mbps and slow the multicast transmission to a crawl. 2. IGMP Snooping needs to be enabled on all switches that are in between the server and client(s). There also needs to be an IGMP Querier. 3. If there are routers between the various VLAN’s they will need to have IP Multicast Routing enabled as well as Protocol Independent Multicast set to either Sparse, Sparse-Dense or Dense mode. Here is an article from Cisco that has extensive information and examples of setting the configuration options above. http://www.cisco.com/c/en/us/support/docs/ip/ip-multicast/9356-48.html
  14. SmartDeploySupport

    License Wizard Unexpected Error

    It looks like the image did not come through. Please submit a ticket here: https://support.smartdeploy.com/new
  15. SmartDeploySupport

    Sysprep fails on Lenovo T450s and T430u

    Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and send with your reply. Submit your ticket here.
  16. SmartDeploySupport

    PXE Boot Loop

    Interesting, thanks for finding that. What we saw before, at least on Microsoft Surface models, was that even if the firmware entries we're correct before the reboot, it would add an entry above the OS, like for a USB drive, and then automatically try to boot to that. With newer firmware updates on these machines though, they no longer do this. Dell seems to be the last one left that has this issue. I'm surprised that the /p switch would be able to fix it, but that's great if it can. We'll test and implement if it works out.
  17. SmartDeploySupport

    PXE Boot Loop

    Try updating your BIOS and see if this fixes it. We are going to look into this more and hopefully have a built in work around for the Dell issue. We appreciate your patience. Thanks, SmartDeploy Support
  18. If the virtual reference machine has any anti-virus installed on it, uninstall it and attempt to recapture. If that's not the case, then submit a support ticket here. Thanks, SmartDeploy Support
  19. SmartDeploySupport

    PXE Boot Loop

    Hello, It's certain machines, in UEFI, they automatically add a firmware boot entry for the USB and boot to it on the next reboot. It's unfortunate but something we cannot control at this time. SmartDeploy clears all the UEFI firmware boot entries, but it doesn't fix it, as it'll just update it on the next reboot. You could try updating the BIOS for those specific machines and see if that works. Lenovo has stopped doing this for the most part, but Dell certainly does. So, again, try updating the BIOS, or in the Deploy/Answer File Wizards you could select Advanced -> When Deploy Wizard Ends: Shutdown.That way you don't have to be at the machine at the time of the restart to pull the USB, but instead come by when you can and just start the machine back up and pull the USB then.
  20. SmartDeploySupport

    Copying or cloning imaging USB drives?

    Hi jmowrey, Our recommended approach here would be to install SmartDeploy on a different workstation, then run Media Wizard to create new USB media. The specific method for this will vary a bit depending on the media type you created previously. If you created NTFS-formatted USB offline deployment media previously, then the image and Platform Packs would be sitting in the z folder on your USB media - you can simply copy these items to the corresponding folders in the C:\SmartDeploy directory - Images and Platform Packs respectively, and then just re-run Media Wizard. If you created FAT32-formatted USB offline deployment media (which is the default media type, in order to support UEFI boot on target devices), then - if your image is >4GB in size - it will still be in the z folder, but it will be split into two or more split-wim (.swm) files. If this is the case, then you won't be able to create offline deployment media directly (there's no method available to "merge" split-wim files back into a single .wim file, and Media Wizard will not allow you to select a .swm file). But you can run Media Wizard to create USB boot media, then simply copy over the entire z folder from your old USB stick to your new one. You can actually use this method for NTFS as well - you'll just want to make sure you're creating the same media type that you created previously, as FAT32 has an absolute per-file limit of 4GB, so you will only be able to copy over an existing >4GB .wim file if your previous wim was NTFS, and the new one you're creating is also NTFS. I should also note, as a general practice, SmartDeploy's Media Wizard does not format your USB stick unless you tell it to switch file systems (from NTFS -> FAT32 or vice versa), and it will warn you before doing so. So if you simply wish to update your media to the latest version of SmartDeploy, you can run Media Wizard to create boot media, and then point to the drive letter for your existing SmartDeploy media. Even if it was offline deployment media to begin with, the z folder and its contents will remain untouched. If you have any questions feel free to email us at support@smartdeploy.com, and be sure to reference this DeployCentral thread. Glenn SmartDeploy Support
  21. SmartDeploySupport

    Media Wizard Unmounting Image Error

    Hi Al, Unfortunately, this is not an issue that has a single solution for every user, as the issues that cause it tend to be environment-specific (user permissions or security software interfering with the operations of Media Wizard are the most common issues). If you go ahead and send us your Media Wizard log, we can see what's going on. You can submit the log via the Support form here: https://support.smartdeploy.com/new Please be sure to reference this DeployCentral thread when you submit the form. If you have any issues submitting the form, feel free to email us at support@smartdeploy.com. Glenn SmartDeploy Support
  22. SmartDeploySupport

    Error message when deploy Windows 10 1803

    Hi John, I see you've submitted a support ticket as well - we'll reply to that thread. Glenn SmartDeploy Support
  23. Hello, Once you perform the registration of the dlls, you’ll need to re-initiate the download process, as the stuck download will not restart on its own. Launch the SmartDeploy Console, click Platform Packs, click + | Download a Platform Pack. Search for the pack, select it, and click Download. The download should proceed normally.
  24. SmartDeploySupport

    Image difference

    Hi Johnson, By default, SmartDeploy will capture all volume of the VM that you select, unless you indicate that the image is for WDS. A requirement of WDS is that it can only apply an image with a single partition. Assuming your reference VM just contains a single OS volume and and a system reserve partition, there is little practical difference once the image is applied to a target device. Glenn SmartDeploy Support
  25. SmartDeploySupport

    Windows 10 - 1803

    Our current beta will fix this issue. Download and install, then recreate your boot media via the Media Wizard and redeploy and let us know your results. https://www.smartdeploy.com/register/beta/
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