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Everything posted by SmartDeploySupport

  1. SmartDeploySupport

    Windows 10 1709 error message on SmartDeploy

    John, How was this image created? From a fresh clean VM? Did you perform an inplace upgrade? i.e. Running Windows Updates from 1709-1803? Sometimes the in-place upgrades will create new partitions if the existing ones don’t line up with what the new version would have. If you were to create a new BIOS based VM, install the latest version of Windows 10 from VL media, once at the desktop shut it down and capture it, should work just fine.
  2. SmartDeploySupport

    Windows 10 1709 error message on SmartDeploy

    Hi John, According to your logs you're using a very old version of the platform pack. Extracting from Platform Pack: \\HKHQITS019\C$\SmartDeploy\Platform Packs\LenovoThinkPadT440-T440s-Windows10.ppk, Lenovo\ThinkPad T440-T440s\Windows 10 (x64)\* LastUpdated: 2/24/2016 12:00:00 AM Download the latest version of the platform pack and redeploy and let us know your results.
  3. SmartDeploySupport

    Smartdeploy network deployment

    Please be sure these ports are open on your network firewall. TCP 80 - HTTP TCP 443 - HTTPS TCP 8732 - ConsoleServiceWCF TCP 8733 - ClientServiceWCFF TCP 8734 - ConsoleServiceSLWCF TCP 8735 – ConsoleServiceMCWCF You can attach your log files here. Also, please send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and we can check that out as well. Thanks, SmartDeploy Support
  4. SmartDeploySupport

    Smartdeploy network deployment

    Are the ones that are failing heartbeat on the same network/subnet? Send us your Application and System log from the target machine that isn't reporting back to the console and we can take a look. Thanks, SmartDeploy Support
  5. SmartDeploySupport

    Unattend and Network Issues

    When it can't find the image, manually map to the image, proceed through the Deploy Wizard, then on the Summary page, click Export and export the answer file. Then recreate your boot media with that answer file.
  6. SmartDeploySupport

    Unattend and Network Issues

    It does seem related to some sort of policy. Is there another machine you can map to successfully and put the image there?
  7. SmartDeploySupport

    Custom Rename

    If existing name isn't working, try disabling bit-locker or any other encryption and see your results. Usually, that's the case when we see that. As for your naming convention scenario, that is something that is not implemented into the product. Thanks, SmartDeploy Support
  8. SmartDeploySupport

    Unattend and Network Issues

    It looks like this will fix your issue: https://support.microsoft.com/en-us/help/968264/error-message-when-you-try-to-map-to-a-network-drive-of-a-dfs-share-by Thanks, SmartDeploy Support
  9. SmartDeploySupport

    Unattend and Network Issues

    Error 1312 indicates A specified logon session does not exist. It may already have been terminated. Try just mapping \\ComputerName\C$ and ensure you're a local administrator on that machine. Thanks, SmartDeploy Support
  10. SmartDeploySupport

    PXE /WDS authentication

    Hi Barak, Please contact SmartDeploy at support (at) smartdeploy.com and we can assist further on this. Glenn SmartDeploy Support
  11. Restart the machine that back into the SmartDeploy boot environment. Click Collect Logs and save the resulting zip to a USB or network share and send it to us and we can investigate. You can attach the zip here, or send it to us at support @ smartdeploy .com and reference this thread. Thanks, SmartDeploy Support
  12. SmartDeploySupport

    Platform Pack stuck downloading

    Please try closing the SmartDeploy console, open an Administrator command prompt, and run these commands: regsvr32 "C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\Resources\SmartCOM.dll" regsvr32 "C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\SDK\Bin\64bit\SmartCOM.dll" Then retry downloading the PPK. Thanks, SmartDeploy Support
  13. SmartDeploySupport

    W10 1803 problems importing reference machine

    Does this particular VM that causes that error have snapshots? Thanks, SmartDeploy Support
  14. SmartDeploySupport

    Problems deploying from USB

    Hi Jeff, It sounds like the storage controller is failing to initialize in PE, likely due to a missing driver. We recently added a Windows PE 10.0 storage driver to this pack - make sure you have the latest version of the pack, then re-run Media Wizard to recreate your media (making sure to include this pack, and packs for any other devices you plan to deploy to), then retry deployment. If you have any issues, go ahead and email your Media Wizard log to us at support (at) smartdeploy.com. It is located in C:\SmartDeploy\Logs\Media.log. Glenn SmartDeploy Support
  15. SmartDeploySupport

    Computer Management Duplicates

    Send the log to support @ smartdeploy .com and we can take a look. Thanks, SmartDeploy Support
  16. SmartDeploySupport

    Computer Management Duplicates

    Please attach your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host and we can take a look. Thanks, SmartDeploy Support
  17. Yes, by default these new machines ship with SecureBoot on, UEFI only. But, the PXE boot settings don't have the UEFI network stack enabled by default. So, when you PXE boot out of the box it is a Legacy/BIOS boot option and that won't work. The way the machine is configured and the boot option have to match. If you want to PXE boot these machines, have to enable the UEFI network stack first. If USB boot, then you simply select the UEFI USB boot option.
  18. SmartDeploySupport

    Win 10 Deployment failing

    Hello, For this issue, we'll want to see a complete log set. Boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email to us at support (at) smartdeploy.com. Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can submit it via the Support form, which includes a file upload option. Glenn SmartDeploy Support
  19. SmartDeploySupport

    Symbols in SmartDeploy console

    Hi Stephen, I'm not sure that all of these currently exist in any single location - there are definitely some in the User's Guide when discussing the specific section involved. Is there a particular one you were curious about? Glenn SmartDeploy Support
  20. SmartDeploySupport

    Microsoft Store Apps not working on deployment

    Did you create a Windows 10 VM from a 1803 ISO? Attach your C:\Windows\Debug\Deploy.log from the deployed machine and we can take a look. Thanks, SmartDeploy Support
  21. SmartDeploySupport

    Microsoft Store Apps not working on deployment

    We resolved this issue with the latest version of SmartDeploy (2.0.3005). Download it here: https://www.smartdeploy.com/download/smartdeploy/ Then recreate your boot media via the Media Wizard and redeploy your image and you should have no more broken apps. Thanks, SmartDeploy Support
  22. SmartDeploySupport

    Lenovo X1 Gen 3 Loses IP

    Try recreating your boot media and selecting JUST the Lenovo Tablet X1 Generation 3 platform pack during the process. This should inject the Ethernet adapter drivers so you receive an IP address in PE. Thanks, SmartDeploy Support
  23. The preimage tasks run as basically the first thing when you click finish on the Deploy Wizard, so yes, any WMI collection has already happened.
  24. SmartDeploySupport

    New Autologon Feature

    Hello, Unfortunately, this is a Microsoft bug - there's not really a workaround we can implement here. SmartDeploy is making use of the AutoLogon feature in Windows, and the known bug is that whatever AutoLogon count you specify in the registry key will be increased by 1. See here for details: https://docs.microsoft.com/en-us/windows-hardware/customize/desktop/unattend/microsoft-windows-shell-setup-autologon-logoncount#logoncount-known-issue SmartDeploy is passing through whatever AutoLogon integer that you specify, and knowing this, if you wanted to automatically log into Windows some number of times greater than 1, you could simply decrement that number by 1, and it would achieve your desired number. But unfortunately, it's not possible to specify 0 - Windows simply will not accept it. So if your desired outcome is just 1 AutoLogon, that is not currently possible. As for the Task, I don't see why that wouldn't work... The command is executed using the current user context. But FirstLogon tasks are only executed on the very first logon, so any subsequent ones would not reboot as a means of escaping/consuming the extraneous AutoLogon (which - if I understand you correctly - is your objective with that Task?). Glenn SmartDeploy Support
  25. SmartDeploySupport

    How to down load old version of a platform pack?

    Hi John, Glad to hear it was resolved. Please let us know if we can assist with anything else. Glenn SmartDeploy Support