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SmartDeploySupport

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  1. SmartDeploySupport
    Hi Gutsy, I replied to your email as well, so let's continue the discussion there. But I'll go ahead and answer this for anyone else running into the same issue. 1. SmartDeploy automatically looks for a compatible Platform Pack in the same directory where the image is stored at deployment time. So in this case, it would be on your WDS server, in the path: \\wds-server\reminst\Images\groupname 2. The SmartDeploy.xml file must be specified in Media Wizard, and from the behavior you describe (the image automatically being applied), it sounds as if it is being used correctly - the image is just applying without a compatible Platform Pack. 3. Just a reminder - you do not need to combine Platform Packs into a single Default.ppk file - you can just leave them as individual files. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  2. SmartDeploySupport
    Sounds like a plan. Feel free to shoot us an email if you need any further assistance. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  3. SmartDeploySupport
    Hi Stanley, There are a few issues here. First, the Latitude E7270 is a newer device, so it may have shipped with the BIOS preconfigured for Windows 10. This would most likely cause a boot failure after the image is applied, but it couldn't hurt to check the BIOS settings and make sure they support Windows 7. Here are the settings you'll need to confirm: -Boot Sequence = UEFI -Advanced Boot Options = Enable Legacy Option ROMs (checked) Secure Boot -Secure Boot Enable = Disabled It also sounds as if the Platform Pack was not used at deployment time. Can we have a look at C:\Windows\Debug\Deploy.log from the affected device? We'll also need the following logs: C:\Windows\Inf\Setupapi.dev.log C:\Platform\Dism.txt If the OS is unresponsive and you're unable to retrieve it via Windows Explorer, let us know - we can provide instructions for how to retrieve it via WindowsPE command prompt instead. You can reach us at support (at) smartdeploy.com. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  4. SmartDeploySupport
    Well, the "first logon to desktop" is the first user to login after deployment, whoever that is. And it only runs once. No real way to tie it to the first domain user to login, unless it was a domain based script.
  5. SmartDeploySupport
    You will need to use the Copy Profile procedure in order for account changes to be copied to the default user's profile. Thanks, SmartDeploy Support
  6. SmartDeploySupport
    This would be because the machine was in UEFI mode, and if it is then the Deploy Wizard must create a GPT disk. If you want MBR, then ensure the boot mode is set to BIOS/Legacy. Thanks, SmartDeploy Support
  7. SmartDeploySupport
    Hi Dan, The SmartDeploy answer file (SmartDeploy.xml) is not related to the Windows Setup Unattended answer file (Unattend.xml). SmartDeploy uses a simple wizard driven interface to answer the questions necessary for Windows Deployment. SmartDeploy uses that information to then create an Unattned.xml, and runs Sysprep at deployment time. The SmartDeploy answer file is simply used to automate those Deploy Wizard questions if you wish. If there is something specific you're trying to do and don't see it, then let us know. Thanks, SmartDeploy Support
  8. SmartDeploySupport
    Yes, the Windows 8.1 ADK is required for SmartDeploy even though you may be running it on a different OS host, it will install. SmartDeploy Support
  9. SmartDeploySupport
    Hello, Usually, this occurs if there is anti-virus on the host of the machine where you're trying to install SmartDeploy on. Try disabling the anti-virus, uninstall SmartDeploy and reinstall. Let us know your results. Thanks, SmartDeploy Support
  10. SmartDeploySupport
    Hello, The image library is mostly for organizational purposes to have all your images, packs, etc in one console. You do not need to use it if you store your images in another location. Currently, you cannot change the location of the libraries but it's something we are looking into for future versions. Thanks, SmartDeploy Support
  11. SmartDeploySupport
    DJ, Are you wanting to skip the product key screen in the Deploy Wizard, or manually installing Windows 10? Thanks, SmartDeploy Support
  12. SmartDeploySupport
    It can take a min or so to create the new group. This should be fixed in the next service release. Thanks, SmartDeploy Support
  13. SmartDeploySupport
    Steve, Interesting. Thanks for bringing this to our attention. We will discuss this in our daily dev meeting today and do some local testing. Thanks again for letting us know, SmartDeploy Support
  14. SmartDeploySupport
    Hi Steve, You need to specify a host name or IP address when you install the SmartDeploy Client. If they are on separate VLANs, and you do not allow traffic between the clients on one VLAN and the console on another, that would prevent push deployments initiated from the console (as well as other network-based deployments initiated from the client-side) from functioning properly. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  15. SmartDeploySupport
    Hello, Please perform the following and let us know your results: Delete C:\Windows\SysWOW64\SmartDeploy.sdf Uninstall SmartDeploy Restart Reinstall SmartDeploy Relaunch SmartDeploy console Thanks, SmartDeploy Support
  16. SmartDeploySupport
    The documentation has some pictures that make it more useful and this forum isn't always the best about pictures. But you're right, we should have it somewhere on the site or at least write a blog to show. We are in the process of updating more documentation as well. Thanks, SmartDeploy Support
  17. SmartDeploySupport
    Hi Javier, Unfortunately, this is not a supported feature. Command-line Tasks are available in WindowsPE, but they are subject to the inherent limitations of the environment. You mentioned writing to a file as a possibility - this could be a viable workaround. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  18. SmartDeploySupport
    Email us at support @ smartdeploy.com and we can provide you instructions for how to do this. Thanks, SmartDeploy Support
  19. SmartDeploySupport
    Please send us your c:\smartdeploy\logs\media.log to support @ smartdeploy.com Most likely a Realtek driver from another pack is getting injected, and causing these machines to not work with the inbox driver. Thanks, SmartDeploy Support
  20. SmartDeploySupport
    Hello, Is this on the deployed machine or the machine with the SmartDeploy console? What version of SmartDeploy are you using? Thanks, SmartDeploy Support Hello, Is this on the deployed machine or the machine with the SmartDeploy console? What version of SmartDeploy are you using? Thanks, SmartDeploy Support
  21. SmartDeploySupport
    Hi there, Then the USMT guide is what you'll want to use. Please feel free to reach out at support (at) smartdeploy.com if you have any questions or issues. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  22. SmartDeploySupport
    Hi there, If by "refreshing", you're talking about leaving the previous OS installation on a target device intact during deployment, this is not supported. However, SmartDeploy does have some Migration options built in: Protected backup folder: If you select the Wipe and Load Drives disk option in Deploy Wizard, this will automatically leave the disk structure of the target device intact. All data on the target drive will be wiped, except for a protected backup folder (the default location is C:\Backup, but this is configurable in the Deploy Wizard Advanced Options on the Migration tab). Integration with USMT: We have a white paper on how to integrate SmartDeploy with the User-State Migration Tool (USMT) available in the Resource Library on our Support page. Here is a direct link as well. If you're receiving issues with "not enough space" this is likely specific to a particular device or device-model - please reach out to us at support (at) smartdeploy.com to troubleshoot that further. We would need to know what the make/model of the device is, what procedure you attempted, and what result occurred, and we can help troubleshoot from there. Regards, SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  23. SmartDeploySupport
    Hi Javier, This is an interesting scenario... Placing conditions on the application of the image is not directly supported, but you could make this work by running your MD5 verification script during the PREIMAGE ("Before the image is applied") phase, and triggering a shutdown if the required condition is not met. So the idea is, a failure of your MD5 script would shut down the machine, but a pass would do nothing - which would allow SmartDeployPE to proceed with the deployment as it would have done. The command you'll want to add to your script, as the failure action, is this: wpeutil shutdown I've just tested this on a VM, and it performed as expected, shutting down the VM before any disk operations are performed (so any existing data on the drive should remain untouched if the shutdown is triggered during PREIMAGE). Please let us know if you have any questions - you can reach us at support (at) smartdeploy.com. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL
  24. SmartDeploySupport
    Just yesterday we updated the T460s Windows 7 pack with the newer Intel Video driver, 20.19.15.4380. Perhaps that will fix the issue. If you are running a different OS, then that pack might need to be updated. If you are a customer with current support you can submit a pack update request here. Thanks, SmartDeploy Support
  25. SmartDeploySupport
    Hello, Ensure you created your boot media via the Media Wizard with the 7470 platform pack. Also, be sure you're running the latest version of SmartDeploy which you can download here. If you still have issues, refer to this thread and send your C:\SmartDeploy\Logs\Media.log to support @ smartdeploy.com Thanks, SmartDeploy Support
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