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About fllorente

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  1. Hi, @ngoa The Web Proxy Auto-Discovery (WPAD) file just tells the computer when to use the proxy server and when to connect directly to the internet. In my case, the WPAD file was set to use the proxy even though my workstation was manually set to use direct connection instead of using the automatic configuration (which is defined by the WPAD file). Once the network team at my company fixed the WPAD file by setting it to allow my workstation to direct connect to the Internet, the download issue was over. I hope this will be of help. :-) Best regards, -- Javier Llorente
  2. Hi Rob, Have you considered using the workaround proposed by Ray above? It may be worth to try :-) Best regards, -- Javier Llorente
  3. Hi, @SmartDeploySupport! Just for your information, I've noticed the same behaviour as Barry. For me is not a big issue, as the SmartDeploy console is on a dedicated workstation, but it's a bit annoying to have to enter the credentials each time I open the console. Best regards, -- Javier Llorente
  4. Hi, @SmartDeploySupport We have found the root cause of this issue. Apparently, even though the network configuration is set to access the Internet directly, the internal component that downloads the Platform Packs is still trying to use the automatic configuration and accessing the WPAD server to do so. That explains why the SmartDeploy console was working correctly but the Platform Packs were not being downloaded. Once we have specifically set an exception in the WPAD for the Deployment workstation, we have been able to download the Platform Packs without further problems. For us, this is clearly a bug: the component that downloads the Platform Packs should be using the same configuration as the whole console. Please review it so this unusual behaviour may be fixed in next versions. Best regards, -- Javier Llorente
  5. Hi Support, First of all, thanks for the prompt answer. :-) - AntiVirus is uninstalled - Firewall is disabled - Console is accessing HTTP/HTTPS ports I've checked the network usage and I've found that the ConsoleService.exe process is trying to connect to the old corporate proxy... which may be what is causing this issue. But the use of a proxy server is disabled on that computer, it should go out to the Internet directly. In fact, HTTP/HTTPS traffic from web browsers is going out directly. Looks like I'm having the same issue as user @CTEK described in this thread: Any ideas? Thanks in advance and best regards, -- Javier Llorente
  6. Hi, Support! I'm trying to download the Platform Packs I need, but they are not being downloaded. I can browse the available Platform Packs without any problem, then I click on [Download] and I get a popup saying "The Platform Pack is now being downloaded and can be accessed in Platform Pack Library. Download another Platform Pack or click 'Close' to exit.", but when I go to the Platform Pack Library it is listed with a size of 0 B and if I try to open it I get the error "Unable to open the PlatformPack. The Platform Pack may be corrupt." If I browse to the Platform Pack folder 'C:\SmartDeploy\Platform Packs' the .ppk file is there, but it's 0 KB in size and opening it with the NotePad I can see it's just an empty file. I've reviewed the logs in 'C:\SmartDeploy\Logs', but I see no errors there apart from the ones reported above. The computer is a newly installed Virtual Machine with Windows Server 2012 R12, I've installed the "Desktop Experience" feature and I've also added 'https://*.smartdeploy.com/' to the Trusted Sites list in the Internet Explorer security configuration. I've also completely disabled the antivirus (Sophos Endpoint Security and Control 1.3), which, by the way, shows no incidents related to this issue. All tests so far have been unsuccessful. I've tried with the two latest versions of Smart Deploy, 2.0.2020 and 2.0.2030, the behaviour is the same on both. Well, back in the times when we could still use the web interface to download the Platform Packs this would have been just a minor nuisance... but now this is a serious and blocking issue, as we just cannot download any Platform Pack on this computer. That's all. If you need further information don't hesitate on asking. Any suggestion will be greatly appreciated. Thanks in advance and best regards, -- Javier Llorente
  7. Hi Support, As you know, SmartDeploy version v1.1.4000 added support for UEFI and forced to use FAT32 filesystem in the USB drives instead of NTFS. Our company has several small sites across the UK, Denmark and Norway; we are currently using USB drives for offline deployment and distribute platform updates using a script that makes a diff comparison against a master repository and copies only the changed files. Changing to FAT32 would imply to reformat all the drives: that would be easy on those sites that have an onsite technician, but in the smallest sites the platform work is done by the office manager, who does not have a technical profile. That's why we're still using version 1.1.3010. And, as we haven't had any issue with this version, we really haven't had the need to upgrade it… you know, "If it ain't broke, don't fix it". Anyway, if I recall correctly (and please confirm), latest version 2.0.2010 does not require to format the USB drives with FAT32, so we could keep using NTFS formatted USB drives as long as we don't need support for UEFI boot yet. Is this correct? That would make it easier for us to upgrade... The primary contact for our account is the responsible for purchases, he should remain as the primary contact. Maybe those announcements should be sent also to all the contacts in an account. Could it be possible to have an administrative contact for account related issues and also a technical contact for this kind of technical announcements? That would be great! Thanks in advance and best regards, -- Javier Llorente
  8. That's a possible workaround, but mind that you cannot install both 1.1.3010 and 2.0.x on the same computer so I would have to install 2.0.x on a different computer in order to download the Platform Packs. And yes, the 2.0.x version looks really good and has some very interesting new features, and of course, I will upgrade sooner or later... but I really hate to be pushed to upgrade this way. Is not nice. :-( Thanks for your kind answer, TJJAY :-)
  9. Hi Support, SmartDeploy has announced that, from now on, the Platforms Packs will no longer be downloadable through the website as until now and they must be downloaded from inside the application. This "feature" effectively prevents those customers using older versions of the product from downloading new and updated Platform Packs, thus forcing us to upgrade to version 2.0 and completely redo our current platform in the next maintenance cycle, what will make us employ more time and efforts on it than usual. Furthermore, in my opinion making such announcement on a mid-August Friday at 18:01h is at least upsetting. I must say I'm very disappointed with this new policy. I expect you can provide us with a feasible workaround for this issue, so we can keep maintaining our current platform without having to completely rebuild it. Thanks in advance and best regards, -- Javier Llorente
  10. Hi Support, I've finally opted for the registry key option: I write a specific value inside "HKEY_CURRENT_USER\Environment" in the PreImage script and later I check that registry key in the PostImage script. I've done a proof of concept and it works fine. Thanks for the prompt answer and best regards, -- Javier Llorente
  11. Hello! I need a consistent way to pass information between the PreImage and the PostImage scripts. I'm deploying the corporate computers using an offline USB drive. In order to avoid modifications, I'm adding a md5 checksum on the PreImage task in order to detect if my configuration file has been tampered with or modified. If the verification fails, It shows an error message and forces a shutdown. But if the verification is successful, I need a way to tell that to the PostImage script. Normally I would do that using an environment variable, but the command window closes after PreImage script finishes (hence I lose all environment vars I may have been set for that session) and the 'setx' command is not available in Windows PE. I've been thinking in either writing a temporary file (which I don't like) or maybe setting a temporary registry key in Windows PE. So, my question is: is there a recommended way to pass information between the PreImage and the PostImage scripts? Maybe is there some undocumented 'setx' equivalent tool available somewhere in the SmartDeploy Windows PE environment? Thanks in advance and best regards, -- Javier Llorente
  12. Hi Support, Yes, I was already testing using the 'wpeutil shutdown' command, but I was wondering if maybe there could be another way to do it without forcing the shutdown. Anyway, the forced shutdown does the work nice and is enough for me. Thanks for the confirmation! :-) Regards, -- Javier Llorente
  13. Hello, I'm deploying the corporate computers using an offline USB drive. In order to avoid modifications, I'm adding a md5 checksum on the PreImage task in order to detect if my configuration file has been tampered with or modified. If the verification fails, I need a clean and neat way to abort the deployment on this phase. Sure, I may request the user to just unplug the USB drive and shutdown the computer, but I guess there must be a better way to abort the process at this point. So, what would be the proper way to abort the deployment process from a script in the PreImage phase? Thanks in advance and best regards, -- Javier Llorente
  14. Hi, Admin! It could be a very useful feature to be able of remotely update/upgrade/rebuild the deployment USB Flash Drives :-) Currently, I connect by RDP to the local technician computer, tell him to plug in the USB drive and then I update the contents of the drive using a folder synchronization tool (FreeFileSync) against my Smart Deploy workstation. If you could provide a tool to do that update task it would be a really useful feature, maybe just a small tool that could connect to a predefined network shared folder and do that sync job... :-) Just a suggestion ;-) Regards, -- Javier Llorente
  15. Hi bparadis! I've had this issue too in my latest image. The exact error message was the following: "Windows could not configure one or more system components. To install Windows, restart the computer and then restart the installation." In my case, I was not using the official Windows 7 Professional x64 ISO from Microsoft, but a custom ISO that I've had modified with NTLite to integrate all the currently available updates (previously downloaded from Microsoft using the tool WHDownloader). I finally found that the issue was being caused by one of the 'Additional' updates. I rebuild the ISO integrating only the updates from the General, Hotfixes, and Security categories... and the error disappeared. Hope this will help you :-) -- Javier Llorente
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