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Jeff Harris

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  1. Jeff Harris

    Windows 10 1803 Unable to Inject the Necessary Drivers

    Do make sure that you have the latest version of the Platform Pack for the 600 G1 Anside from that, we would want to see a log set to get some more information. The C:\Platform\Dism.txt specifically, would provide details on the specific driver that’s not being injected correctly. It could mean an update to the Pack is needed, or something else. If you can reboot that device into the SmartDeploy environment and click Collect Logs; save the zip file that’s created and email it to Support@smartdeploy.com and we’ll go from there.
  2. Jeff Harris

    Windows 10 1809 Media Issue

    Almost all of the problems with v1809 that were reported were resolved with v2.0.3025, but it's possible that it's something else. I'd reach out to support with the media.log to chase down what's causing the problem. Per the usual suspects; make sure the SDESetup.exe file you downloaded isn't blocked, and that A/V is disabled when you run the media wizard.
  3. Jeff Harris

    Windows 10 1809 Media Issue

    Make sure that you're on SmartDeploy v2.0.3025. We discovered a change in 1809 that was breaking the media creation process, and just recently released this version to counter that.
  4. Jeff Harris

    Deployment to dell 7050

    You can indeed use a Task to set the product key as part of the deployment. In the Answer File wizard, add first boot tasks of: cscript.exe "c:\wilndows\system32\slmgr.vbs /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx" cscript.exe "c:\windows\system32\slmgr.vbs /ato” For reference; /ipk is install product key /ato is activate
  5. It seems that every release of a creators comes with hew bumps in sysprep, depending on what was installed or done on the Windows installation. In-place upgrades is the most common cause, but often anti-virus or other security software can cause problems too. Also, you don't want to bother with uninstalling any of the Start Menu apps, as it can cause problems in sysprep given the way that Windows handles re-provisioning them. Instead, you can customize the start menu to hide them.
  6. Parts of Windows breaking following sysprep is the sort of thing we've seen when a Reference VM has had in-place upgrades done, especially if it's gone through more than one. Might that be the case here? If you, you'll want to install Windows directly from the v1803 ISO. This sort of thing can be very difficult to troubleshoot, and it's often less work to build a new VM.
  7. Jeff Harris

    Image File Issue

    This sounds like a bad capture. Make sure there are no pending updates or A/V software on the Ref VM, re-capture the image, saving to a new wim file. Then try creating the Answer File again.
  8. Jeff Harris

    Re-Imaging a Bitlocker enabled Dell laptop

    Hi Nagaraj, If you are not planning to do any user data migration, or attempt to use the computer name from the existing Windows installation, and will be allowing SmartDeploy to wipe the hard drive, then you do not need to worry about BitLocker being enabled on the target device. If you want to do any of the things I just mentioned, you'll want to decrypt the drive before starting with SmartDeploy.
  9. Jeff Harris

    Question About PPKs

    Jay, We leave SoftPaq out of the Platform Packs as it will attempt to re-install the drivers that are already installed, since it uses software markers and not PnP versions. Additionally, we don't update the Platform Packs on any specific schedule. Certain updates, releases, and security bulletins will prompt us to update Platform Packs ourselves, but typically we process updates as they are requested. If you notice that a Platform Pack needs newer drivers, please fill out our form to request an update at https://support.smartdeploy.com/new
  10. You'll first step through the Media Wizard selecting the Answer File, Platform Packs, and other settings before it creates the boot image and writes it to your first USB disk. When complete, the Wizard will prompt you to write the same boot image to an additional USB disk.
  11. Jeff Harris

    Unable to login since version 2.0.3020

    The login issue should be resolved for all users now.
  12. Ok. I mean there must be some strange things in play here, and while you may be able to track them down eventually, I agree that a new VM is the shorter, less effort route to go.
  13. If you're able to delete the lck file and boot the VM, then you should be able to do a warm capture. But deleting those files is normally something you don't want to do, as it may interfere with VMwares processes. You may consider just re-making the VMs in lieu of troubleshooting this for too long.
  14. Please try performing a "warm capture," by capturing an image with the virtual machine running, and saving the image to a network location. This process is detailed in appendix 1 of our user guide:https://www.smartdeploy.com/wp-content/uploads/SmartDeployUsersGuide_V2.pdf
  15. Do you have snapshots on the virtual machines on the original VM host?