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Jeff Harris

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About Jeff Harris

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  1. The expected behavior is that the local accounts are re-created. Open a ticket with Support and include your C:\Windows\Temp\Loadstate.log file from the target system to get help with what's going on.
  2. Are the student accounts domain accounts?
  3. Jeff Harris

    Unable to Deploy to a Lenovo T570

    I would venture a guess that this may be related to the specific target. Are you able to deploy the image using the same media to other systems? When you created the media; did you include the platform pack for this device?
  4. BB IT; Let's continue in the ticket you opened.
  5. Can you first check the properties of SDESetup.exe and look to see if there's a button or checkbox for 'Unblock'? If so, please click that, click OK, re-install SmartDeploy and see if that corrects the issue.
  6. Jeff Harris

    Clone an Existing Image/PC

    Sorry, but no; SmartDeploy doesn't support the capturing of images from physical hosts, or virtual disks created from a physical-to-virtual conversions.
  7. Jeff Harris

    225 Error During Image Capture

    Are you able to capture the image if you perform a warm capture? Mount the ISO file below to your Ref VM, boot to it and start the capture wizard. C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\SmartDeploy_x64.iso
  8. Jeff Harris

    Slow Image Capture

    I would start with adding exceptions/exclusions for the Console, CaptureWizard, BuildWizard, and MediaWizard EXE files which are found in C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\Resources.
  9. Jeff Harris

    Image difference

    You'll create a boot image and import that into your WDS host, and you'll also import your Windows image. You can check out the process end to end in the WDS Integration guide here: https://www.smartdeploy.com/wp-content/uploads/SmartDeploy_WDS.pdf
  10. Jeff Harris

    Symbols in SmartDeploy console

    I've attached a key for those icons. We're working on the documentation update for these now. SmartDeploy - Icon Definitions_v2a.pdf
  11. Jeff Harris

    NVMe Script

    Sorry for the delayed response. You do want to open a command prompt as administrator, and then run the the script there.
  12. Jeff Harris

    NVMe Script

    One thing I would do, is make sure that the zip file containing the script and accompanying files isn't blocked, by viewing the Properties of the zip file and making sure there's not an Unblock button or checkbox. If so, unzip it again and try again.
  13. If you collect logs and contact support, they can help narrow down the issue. It could be related to the clipsvc service issue with Sysprep. This was addressed in v2.0.3005, but it was found that certain models required additional tweaking, which will be addressed in the soon to be released 2.0.3006 build. I would also recommend creating a new VM and installing Win 10 v1803 directly if your current Ref VM was in-place upgraded from 1709 to 1803.
  14. You changed your SmartDeploy folder away from the H: drive? Do you have new Ref VMs in the new folder location?
  15. It's also worth testing with a warm capture to see if you get the same message.