Jump to content

Jeff Harris

  • Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

1 Follower

About Jeff Harris

  • Rank
    Support Team

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Jeff Harris

    Question About PPKs

    Jay, We leave SoftPaq out of the Platform Packs as it will attempt to re-install the drivers that are already installed, since it uses software markers and not PnP versions. Additionally, we don't update the Platform Packs on any specific schedule. Certain updates, releases, and security bulletins will prompt us to update Platform Packs ourselves, but typically we process updates as they are requested. If you notice that a Platform Pack needs newer drivers, please fill out our form to request an update at https://support.smartdeploy.com/new
  2. You'll first step through the Media Wizard selecting the Answer File, Platform Packs, and other settings before it creates the boot image and writes it to your first USB disk. When complete, the Wizard will prompt you to write the same boot image to an additional USB disk.
  3. Jeff Harris

    Unable to login since version 2.0.3020

    The login issue should be resolved for all users now.
  4. Ok. I mean there must be some strange things in play here, and while you may be able to track them down eventually, I agree that a new VM is the shorter, less effort route to go.
  5. If you're able to delete the lck file and boot the VM, then you should be able to do a warm capture. But deleting those files is normally something you don't want to do, as it may interfere with VMwares processes. You may consider just re-making the VMs in lieu of troubleshooting this for too long.
  6. Please try performing a "warm capture," by capturing an image with the virtual machine running, and saving the image to a network location. This process is detailed in appendix 1 of our user guide:https://www.smartdeploy.com/wp-content/uploads/SmartDeployUsersGuide_V2.pdf
  7. Do you have snapshots on the virtual machines on the original VM host?
  8. Before you throw yourself on the rocks too much troubleshooting, spin up a new virtual machine and install windows, restart the VM and then shutdown and capture another image. This will help determine if it's the VMs you moved or if there's an issue with SmartDeploy your new setup.
  9. Yes you can. On the Network Identification page of the Answer File wizard; you have the opportunity to specify a domain and OU. You'll need to specify the distinguished name for the OU which you can view by enabling Advanced Features in AD Users and Computers (In the View menu) and then viewing the properties of the OU, and looking up the distinguished name under the Attribute Editor tab.
  10. The expected behavior is that the local accounts are re-created. Open a ticket with Support and include your C:\Windows\Temp\Loadstate.log file from the target system to get help with what's going on.
  11. Are the student accounts domain accounts?
  12. Jeff Harris

    Unable to Deploy to a Lenovo T570

    I would venture a guess that this may be related to the specific target. Are you able to deploy the image using the same media to other systems? When you created the media; did you include the platform pack for this device?
  13. BB IT; Let's continue in the ticket you opened.
  14. Can you first check the properties of SDESetup.exe and look to see if there's a button or checkbox for 'Unblock'? If so, please click that, click OK, re-install SmartDeploy and see if that corrects the issue.
  15. Jeff Harris

    Clone an Existing Image/PC

    Sorry, but no; SmartDeploy doesn't support the capturing of images from physical hosts, or virtual disks created from a physical-to-virtual conversions.