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Jeff Harris

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Everything posted by Jeff Harris

  1. Jeff Harris

    Question About PPKs

    Jay, We leave SoftPaq out of the Platform Packs as it will attempt to re-install the drivers that are already installed, since it uses software markers and not PnP versions. Additionally, we don't update the Platform Packs on any specific schedule. Certain updates, releases, and security bulletins will prompt us to update Platform Packs ourselves, but typically we process updates as they are requested. If you notice that a Platform Pack needs newer drivers, please fill out our form to request an update at https://support.smartdeploy.com/new
  2. You'll first step through the Media Wizard selecting the Answer File, Platform Packs, and other settings before it creates the boot image and writes it to your first USB disk. When complete, the Wizard will prompt you to write the same boot image to an additional USB disk.
  3. Jeff Harris

    Unable to login since version 2.0.3020

    The login issue should be resolved for all users now.
  4. Ok. I mean there must be some strange things in play here, and while you may be able to track them down eventually, I agree that a new VM is the shorter, less effort route to go.
  5. If you're able to delete the lck file and boot the VM, then you should be able to do a warm capture. But deleting those files is normally something you don't want to do, as it may interfere with VMwares processes. You may consider just re-making the VMs in lieu of troubleshooting this for too long.
  6. Please try performing a "warm capture," by capturing an image with the virtual machine running, and saving the image to a network location. This process is detailed in appendix 1 of our user guide:https://www.smartdeploy.com/wp-content/uploads/SmartDeployUsersGuide_V2.pdf
  7. Do you have snapshots on the virtual machines on the original VM host?
  8. Before you throw yourself on the rocks too much troubleshooting, spin up a new virtual machine and install windows, restart the VM and then shutdown and capture another image. This will help determine if it's the VMs you moved or if there's an issue with SmartDeploy your new setup.
  9. Yes you can. On the Network Identification page of the Answer File wizard; you have the opportunity to specify a domain and OU. You'll need to specify the distinguished name for the OU which you can view by enabling Advanced Features in AD Users and Computers (In the View menu) and then viewing the properties of the OU, and looking up the distinguished name under the Attribute Editor tab.
  10. The expected behavior is that the local accounts are re-created. Open a ticket with Support and include your C:\Windows\Temp\Loadstate.log file from the target system to get help with what's going on.
  11. Are the student accounts domain accounts?
  12. Jeff Harris

    Unable to Deploy to a Lenovo T570

    I would venture a guess that this may be related to the specific target. Are you able to deploy the image using the same media to other systems? When you created the media; did you include the platform pack for this device?
  13. BB IT; Let's continue in the ticket you opened.
  14. Can you first check the properties of SDESetup.exe and look to see if there's a button or checkbox for 'Unblock'? If so, please click that, click OK, re-install SmartDeploy and see if that corrects the issue.
  15. Jeff Harris

    Clone an Existing Image/PC

    Sorry, but no; SmartDeploy doesn't support the capturing of images from physical hosts, or virtual disks created from a physical-to-virtual conversions.
  16. Jeff Harris

    225 Error During Image Capture

    Are you able to capture the image if you perform a warm capture? Mount the ISO file below to your Ref VM, boot to it and start the capture wizard. C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\SmartDeploy_x64.iso
  17. Jeff Harris

    Slow Image Capture

    I would start with adding exceptions/exclusions for the Console, CaptureWizard, BuildWizard, and MediaWizard EXE files which are found in C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\Resources.
  18. Jeff Harris

    Image difference

    You'll create a boot image and import that into your WDS host, and you'll also import your Windows image. You can check out the process end to end in the WDS Integration guide here: https://www.smartdeploy.com/wp-content/uploads/SmartDeploy_WDS.pdf
  19. Jeff Harris

    Symbols in SmartDeploy console

    I've attached a key for those icons. We're working on the documentation update for these now. SmartDeploy - Icon Definitions_v2a.pdf
  20. Jeff Harris

    NVMe Script

    Sorry for the delayed response. You do want to open a command prompt as administrator, and then run the the script there.
  21. Jeff Harris

    NVMe Script

    One thing I would do, is make sure that the zip file containing the script and accompanying files isn't blocked, by viewing the Properties of the zip file and making sure there's not an Unblock button or checkbox. If so, unzip it again and try again.
  22. If you collect logs and contact support, they can help narrow down the issue. It could be related to the clipsvc service issue with Sysprep. This was addressed in v2.0.3005, but it was found that certain models required additional tweaking, which will be addressed in the soon to be released 2.0.3006 build. I would also recommend creating a new VM and installing Win 10 v1803 directly if your current Ref VM was in-place upgraded from 1709 to 1803.
  23. You changed your SmartDeploy folder away from the H: drive? Do you have new Ref VMs in the new folder location?
  24. It's also worth testing with a warm capture to see if you get the same message.
  25. Jeff Harris

    Platform Pack stuck downloading

    C:\Program Files (x86)\ would have been the default location and would have been used unless manually changed by whomever installed. If you find that it was installed there and those DLLS are missing, please re-install SmartDeploy after checking the Properties of the SDEsetup.exe file to make sure that there isn't an 'Unblock' prompt on the General tab of the Properties menu.