Jump to content


  • Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

About AlexB

  • Rank

Profile Information

  • Gender
  • Location
    Lombard, IL
  • Interests
    Technology, Gaming, PC building
  1. Yes, I am receiving the exact same issue. After reviewing the Smart Deploy user guide, it shows that the answer file does not store your OneDrive credentials, but a refresh token. After some more research on OneDrive tokens, I found this link. I'm assuming that OneDrive and these tokens don't work with each other without registering the app on the OneDrive API, but I am uncertain. I would need Smart Deploy's assistance with how to get this set up properly. I will put in a ticket for this soon.
  2. JayM, The purpose of this post was to find a solution so I would not have to go into the BIOS for each PC. The issue here is with HP Sure Recover, not Sure Start. However I cannot confirm if making that change to Sure Start would fix the issue I had, as Smart Deploy and I did not change that setting during testing in my support ticket to them. The temporary fix for my issue without recreating all my VMs was manually deleting the "Storage" folder under "Windows PE" in this specific platform pack (See attached). However, I am still unclear how deleting this folder made the difference needed for a successful deployment using WDS. As Smart Deploy stated above, It appears the issue is with how HP (on these particular model PCs) handles the OS with the WinRE during boot. The BIOS kicks in HP Sure Recover to download a new image when it cannot find the WinRE. As smart deploy said, a future release of Smart Deploy will handle the WDS image capture process better to move the WinRE so the PC BIOS doesn't trigger Sure Recover. Hope this clears that up.
  3. Thank you for the response. I have been working closely with Allen on your team with testing and discovery on this issue, and your post sums up exactly what we found. Thank you for the support.
  4. I am having issues imaging newly acquired PCs in our office. The EliteOne 800G5 AiO, and the HP EliteBook 840 G6 Laptop. When deploying an image using WDS, the image seems to install without an issue, but when the PCs reboot to prepare for the sysprep/first boot phase, I receive an error on both the AiO, and Laptop. (see album link for pictures of screens and descriptions). It seems the laptop downloads a base image from HP using the HP Sure Recover feature in the BIOS, but the AiO does not. After disabling the HP Sure Recovery feature in BIOS on both the AiO and laptop, imaging works fine. I tested the same image and answer file on a HP EliteOne 800G4 (with HP Sure Recover enabled by default in BIOS) without any issues or errors. Has anyone else had issues imaging these model PCs without disabling HP Sure Recover? I cannot go into the BIOS for each individual PC to disable this as we move a lot of PCs through our lab. Any support on this will be greatly appreciated. Album for all screenshots and descriptions for each: https://imgur.com/a/rIpGeFF
  • Create New...