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If you are using VMware virtualization products to build reference computers with SmartDeploy, and you want to create a Windows 8.1 or Windows Server 2012 R2 image, you'll need to follow these instructions. Through testing, we have noticed inconsistent shut down results from within VMware products. When using the Capture Wizard to subsequently capture an image of that machine, the resultant image file does not contain full metadata. If you then attempt to deploy this image, it will result in the following error. "The Platform Pack has support for this computer manufacturer and model, however it does not contain support for this operating system." As such, prior to capturing an image of a SmartDeploy reference computer that was created using VMware products, you need to do one of two things: Preferred method If you are using the Capture Wizard while the machine is powered off you must first perform a full shutdown of the VM. From a command prompt, run “shutdown.exe /s /t 0”. Or, you can use the Settings charm, Power, and then hold down the Shift key while clicking Shut down. Most customers use VMware Player or Workstation in this fashion. [*]Alternate method If you are using the Capture Wizard while the machine is powered on, you must first license and activate the virtual machine. Many customers use VMware ESX in this fashion.