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Found 3 results

  1. tim.cummings@juhsd.net

    Trouble Deploying Dell Latitude 7490

    We recently received 10 Dell Latitude 7490, we are having trouble deploying the image on them, it cannot seem to see the SSD. Anyone have trouble with this or resolve this before?
  2. When I've re-imaged our Dell Latitude laptops, and we have group policy settings set to force CTRL ALT DEL to login, there is a different message: Press and hold the power button, then press the volume down button to unlock. (Or you can unlock by pressing Ctrl+Alt+Delete.) It's as if it thinks the laptop is a tablet. Not sure if this is a SmartDeploy Platform Pack issues, as a few forums are pointing this to HID Filter drivers and possible BIOS updates. Just thought iI'd put it out there in case others are having the same issue
  3. Hello all, I've been having some trouble deploying my 32-bit image to Dell Latitude E5430's and Latitude E5530's. The image seems to drop correctly, it gets through the First Boot phase, the "Setup is preparing your computer for first use" phase, the "Processing cleanup phase of Sysprep plugins" phase, then "Setup is updating registry settings" and "Setup is starting services". The problem occurs when it gets to the "Setup is installing devices" phase. It gets to about 35% or so, and then reboots but then either ends up BSOD'ing with a 7E stop-code, or is just keeps power cycling right when it should get to "Starting Windows" screen. Knowing the 7E stop-code is generally a driver issue, yesterday I deleted and re-downloaded the Platform Packs for these two models, and now I can't even get the BSOD again - instead, it's just in a continuous loop of not being able to boot. It looks like it's about to get through POST and then restarts. I've checked the SetupAPI.dev.log and the setupact.log but both look fine. I tried looking for a dump or mini-dump log, but I guess since it's no longer BSOD'ing it didn't create a dump log. Does anyone have any insight into this? I'm not sure what I should try next. FYI, my 64-bit image drops fine on these two models. It seems that it must be a driver issue, but other than re-downloading the Platform Packs, I'm not sure what to do to address that. Any help would be very much appreciated. Thank you in advance, Cameron
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