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John Wu

How to down load old version of a platform pack?

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I'm having issue with the latest version (1.2.8.0) of Dell Latitude 7480 platform pack, which caused touchpad buttons not working. Is there a way to download an old version?

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Hi John,

We don't generally keep old versions of Platform Packs, so there is no method available for this. But you should certainly contact Support - if the current version of the Platform Pack is not working for you, we'll want to get that fixed for you. The first step would be to retrieve a logset from the device that experienced this issue. 

Boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email it to support (at) smartdeploy.com.

Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can fill out our
Support form, which includes a file upload option.

Glenn
SmartDeploy Support

 

 

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It could be a co-incident that the buttons stopped working while the machine was re-imaged, but I had to call Dell to fix the buttons. Thanks

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