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JayM

Question About PPKs

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Good Afternoon,

 

Somehow the HP PPks I get from SmartDeploy console is not complete or up to date. EverytimeI finish an image, I still have to run the HP Softpaq. I also notice that not all devices in Device manager are up to date. I always had to update them manually... Is there a way to get an updated PPK?

 

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Jay, 

We leave SoftPaq out of the Platform Packs as it will attempt to re-install the drivers that are already installed, since it uses software markers and not PnP versions.

Additionally, we don't update the Platform Packs on any specific schedule. Certain updates, releases, and security bulletins will prompt us to update Platform Packs ourselves, but typically we process updates as they are requested. If you notice that a Platform Pack needs newer drivers, please fill out our form to request an update at https://support.smartdeploy.com/new

 

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