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JayM

Windows 10 1809 - Sysprep Fail

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So far I tried the Windows 10 1809 update image to an HP 800 G3 and the sysprep failed (A fatal error occurred while trying to sysprep the machine). Anybody else successfully tried the Windows 10 1809 October update?

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Hi Jay,

The current version of SmartDeploy does not support deploying Windows 10 1809.

We are currently testing a version of SmartDeploy that will work with 1809 and will release a new version shortly.

We appreciate your patience and sorry for the inconvenience. 

Thanks,

SmartDeploy Support.

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Correct. 

A new version of SmartDeploy will be released that will fix this sysprep issue very soon once MS releases a bug-free version of the update.

Thanks,

SmartDeploy Support

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Justin is correct.

We do have a build in test that is successfully deploying 1809, but Microsoft has pulled the 1809 update as well as from the Windows 10 Media Creation tool. We want to ensure SmartDeploy on the latest build of 1809, so once they do, we will ensure our build works with Microsoft's latest ISO. As of today the update is still pulled.

I would suggest building a fresh virtual reference machine with 1803 Windows 10 media then capture/deploy that or wait until MS releases 1809.

Sorry for the inconvenience, but it's something we cannot control at this time. Once MS releasing a final build and we will test it and will announce to our customers that we support it officially. 

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Hello,

 

Could you send us your deployment logs to support@smartdeploy.com so that we can identify the specific issue? Here are instructions on how to do this:

Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and send with your reply.

Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can submit it via the Support form, which includes a file upload option. If you submit a new ticket, please mention my name so that your ticket is routed correctly.

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Jason,

Yes, it should be fixed in the latest release. If you could following the steps above and send us logs, we can take a look.

Thanks,

SmartDeploy Support

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Old version answer file will work. Just have to recreate your boot media.

We will need to get your logs to see what exactly is causing the sysprep error.

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Nope. They recommend to build a new master image from 1809 instead of upgrading from 1803. I'm going to wait for now until Microsoft updates 1809 some more. I really don't need any features from 1809 right now. I usually update my images over the summer.

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29 minutes ago, Ron Miller said:

I am trying to get some computers out today with 1809. Same sysprep error as mentioned above. Are you saying that I cannot upgrade my reference machine to 1809, but instead I have to create a NEW reference machine from scratch?

REFERENCE.Logs.zip

That's correct Ron. You need to make a new machine with a fresh 1809 install.

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