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AlexB

Issue imaging new HP 800G5 AiO, and HP 840G6 Laptops

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I am having issues imaging newly acquired PCs in our office. The EliteOne 800G5 AiO, and the HP EliteBook 840 G6 Laptop. When deploying an image using WDS, the image seems to install without an issue, but when the PCs reboot to prepare for the sysprep/first boot phase, I receive an error on both the AiO, and Laptop. (see album link for pictures of screens and descriptions).

It seems the laptop downloads a base image from HP using the HP Sure Recover feature in the BIOS, but the AiO does not. After disabling the HP Sure Recovery feature in BIOS on both the AiO and laptop, imaging works fine.

I tested the same image and answer file on a HP EliteOne 800G4 (with HP Sure Recover enabled by default in BIOS) without any issues or errors.

Has anyone else had issues imaging these model PCs without disabling HP Sure Recover? I cannot go into the BIOS for each individual PC to disable this as we move a lot of PCs through our lab. Any support on this will be greatly appreciated.

 

Album for all screenshots and descriptions for each: https://imgur.com/a/rIpGeFF

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