Milan0

Unable to capture VM

6 posts in this topic

Hi,

I moved machines and copied my virtual machines over to the new one. I am now getting the following error when I try and capture the image.

Unable_to_Capture.png

I have looked at this Blog Entry but it hasn't helped as the path is well under the max characters (its the same path as where it was before on my old machine, has no snapshots and deleting the SmartVDKSrv didn't help.

Here is where the VM is located: C:\Temp\_Smart Deploy\VMs\Windows 7 x64\Windows 7 x64.vmdk

Any suggestions would be great.

Thanks.

Paul

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Hi Paul,

If the solutions in the knowledge base didn't work you could always try uninstalling and then reinstalling SmartDeploy. If you continue to have problems can you either post a copy of the Capture.log, or send one over to support@smartdeploy.com? You will find the log located in %temp%.

Thanks,

Erik

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Something else to add is that the OS that SD is installed on is Windows 7 x64.

Not sure if that will make a difference.

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Thanks Erik,

Can you let me know where to find the capture.log please?

Also I have noticed since the time of posting that the SmartVDKSrv doesn't appear in my Device manager.

Thanks,

Paul

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Thanks Erik,

Can you let me know where to find the capture.log please?

Also I have noticed since the time of posting that the SmartVDKSrv doesn't appear in my Device manager.

Thanks,

Paul

Hi Paul,

The log is located in %temp%, which is the signed in users temporary directory. If you open a run dialog box and type in %temp% it will open the folder for you.

Let me know how the reinstall goes.

Thanks,

Erik

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The reinstall fixed it, strange as i had already done that but glad its working now :)

Thanks for your help, Erik.

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