resolver101 Posted April 29, 2014 Report Share Posted April 29, 2014 I'm new to smart deploy and trialing the demo but i cant find the wim file. I've ran the build wizard, capture wizard, media wizard, downloaded the platform for our test machine HP Folio 13. I've now got the USB media with the wim file on and can boot on our HP Folio 13. However, Smart Deploy fails to mount the drive (or the portion of the drive) with the wim file on. If I start the same USB media on a HP 4540, I see the wim file located "f:\z". I would also expect to see the same drive on the HP Folio. The image was setup as a single platform pack. I've also just tried a mixed platform pack and still no look. I'm using smartdeploy version 1.1.2010. On the plus side, an image worked straight off on our HP 4540's and HP 610s. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted April 29, 2014 Report Share Posted April 29, 2014 Hello, If you create your boot media via the media wizard, with the single HP Folio 13 platform pack (instead of combined with others), can you see your USB drive? Thanks, SmartDeploy Support Link to comment Share on other sites More sharing options...
resolver101 Posted April 30, 2014 Author Report Share Posted April 30, 2014 No, the media was configure with a single platform pack and I couldn't see the drive. I'm based in the UK and our working times and time zone differences means we can only answer after 4pm (we finish work at 4PM - sometimes 4:30) and then its the first hour you guys are open. To prevent this going on for days, could you list a few things for us to try please and ill get back to you with the answers? Link to comment Share on other sites More sharing options...
resolver101 Posted April 30, 2014 Author Report Share Posted April 30, 2014 Just throwing some ideas out here and letting you know some of the hardware we have at our disposal to try and speed this process up: The HP folio in question has : - wireless but RJ45 slot. How would we connect the machine via wireless? - No internal CD drive - We have a External DVD writer (iomega dual format USB 2 drive) - We have spare USB disk drives - We also have USB memory sticks or pens (not sure what you guys call this type of storage) - Link to comment Share on other sites More sharing options...
resolver101 Posted April 30, 2014 Author Report Share Posted April 30, 2014 again just throwing more information your way. I've booted the folio 13 using the boot media and on the settings page -> hardware tab, there are only mini port drivers. on the network tab there are no network adapters displayed. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted May 1, 2014 Report Share Posted May 1, 2014 Hello, Can you e-mail support@smartdeploy.com regarding this issue? We can send you a script to run on your machine. That script output will help us investigate this issue further. Thanks, SmartDeploy Support. Link to comment Share on other sites More sharing options...
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