Jump to content
DeployCentral
Guest Stanley

One or more required services are not running error

Recommended Posts

Guest Stanley

I'm trying to image a Latitude E7270 with Windows 7, but after the computer restarts after the setup, an error pops ups stating "One or more required services are not running."

I hit ok and the computer boots up with the image but none of the drivers are recognized and the resolution of the display is incorrect.

Has anyone seen this error before and found a fix? I've made sure that the all of the updates for windows 7 were installed in the reference virtual machine before capturing it. 

Share this post


Link to post
Share on other sites

Hi Stanley,

There are a few issues here. First, the Latitude E7270 is a newer device, so it may have shipped with the BIOS preconfigured for Windows 10. This would most likely cause a boot failure after the image is applied, but it couldn't hurt to check the BIOS settings and make sure they support Windows 7. Here are the settings you'll need to confirm:

-Boot Sequence = UEFI

-Advanced Boot Options = Enable Legacy Option ROMs (checked)

Secure Boot

-Secure Boot Enable = Disabled

 
It also sounds as if the Platform Pack was not used at deployment time. Can we have a look at C:\Windows\Debug\Deploy.log from the affected device?
We'll also need the following logs:
C:\Windows\Inf\Setupapi.dev.log
C:\Platform\Dism.txt


If the OS is unresponsive and you're unable to retrieve it via Windows Explorer, let us know - we can provide instructions for how to retrieve it via WindowsPE command prompt instead.

You can reach us at support (at) smartdeploy.com.

SmartDeploy Support Team

 

TECH RESOURCES

SmartDeploy User Guides

DeployCentral Forum

Platform Pack RSS

 

SOCIAL

SpiceworksTwitterfacebookyoutube

Share this post


Link to post
Share on other sites
Guest Stanley

I get the error " the server process could not be started because the configured identity is incorrect. check the username and password." when i try to access windows explorer. The image was not connected to the domain or anything before this.

 

Also I've been able to image this laptop to windows 7 before using a different program, but I'll see if the bios is what could be causing this.

Share this post


Link to post
Share on other sites
Guest Stanley

So I changed the bios settings and same error. It pops with the "smartdeploy setup wrapper" header during the part where windows says "Setup is preparing your computer for first time use"

Share this post


Link to post
Share on other sites

So just to follow up on this just in case someone else is having the same issue.

SmartDeploy Support basically just told me that the Sysprep was crashing during the deployment. I had to install each program one by one and test the image in between to find out which program was causing it.

I found that it wasn't actually a program that was causing the crash. It had something to do with changing the ownership of the C:\ drive to the local admin. So I basically just left the ownership to TrustedInstaller and everything booted up fine.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×