georgercamacho Posted October 13, 2016 Report Share Posted October 13, 2016 When attempting to capture an image - I get the following error. Any suggestions on getting past this. Capture Virtual Disks.Capture returned:5.Access is denied. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted October 13, 2016 Report Share Posted October 13, 2016 Access denied, especially during the file processing phase, is often due to anti-virus software getting in the way. Try rebooting your machine, then disable any anti-virus software you have. Run the Capture Wizard again. If that doesn't do it, email your c:\smartdeploy\logs\capture.log to us at support @ smartdeploy.com Thanks, SmartDeploy Support Team Link to comment Share on other sites More sharing options...
Romulo Posted March 13, 2019 Report Share Posted March 13, 2019 Had the same issue. My AV was blocking capturewizard.exe Link to comment Share on other sites More sharing options...
cg40 Posted February 11, 2022 Report Share Posted February 11, 2022 I had the same issue as well even though our A/V didn't alert us about anything being blocked. We had to disable our A/V on the host that the SmartDeploy console is installed on, capture the image, and then turn the A/V back on. Link to comment Share on other sites More sharing options...
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