SD not capturing image

[markjs]

Hello,

Just created a new VM for a new image.The Vm works fine, and vmdk file created as normal. When i try to create an image with SmartD, i get 2 errors

1) Unable to mount the virtual volume , swiftly followed by;

2) The system cannot find the file specified.

I saw an old thread suggesting file path length could be a factor, but i have moved the vm to another location, with reduced path length.

No changes have been to Smart Deploy, I last captured an image, from, same file path, just 2 weeks ago.

Smart D version - 2.0.2020 , licensed

Any assistance would be greatfull

 

[SmartDeploySupport]

Try upgrading to version 2.0.2030 and capture and let us know your results.

Thanks,

SmartDeploy Support

[aramos48]

I was experiencing the same issue. After seeing your reply, I updated to 2.0.2030. I was able to capture 1 image, but now experiencing the same issue.

-Thanks, Alex.

[A.A. Witherspoon]

Hello,

 

I'm receiving the same error message of not being able to mount to virtual volume when attempting to capture a Win10 image. I'm currently using the SDE 2.0.3000.