Jump to content
DeployCentral
Ian Myers

HP Softpaq Download Manager shows drivers not installed

Recommended Posts

I am able to image with no issues, and the driver pack is applied without issue.  The problem is that we use HP Softpaq Download Manager (SDM) installed on each machine to verify that drivers are up to date.  The most recent drivers are being installed in the driver pack, but SDM does not show the drivers as installed.  How can I get it so that SDM shows that the drivers are installed?

Share this post


Link to post
Share on other sites

Many of these update programs verify the installed version by looking for application or registry entries left by running the install packages.

For the most part with SmartDeploy we install device drivers via Plug-n-Play.

Lenovo's System Update tool for example used to have this same issue, buy they have updated it to actually check the installed driver versions, so it works fine now.

No real way to fix HP's tool, unless they change it to query actual driver versions.

Thanks,

SmartDeploy Support Team

Share this post


Link to post
Share on other sites

I figured out why this is happening.  SDM uses a file format called CVA, which is really just a text file with some identifying information about each package.  Looking at the CVA for the Bluetooth driver and using my own machine (which was imaged via our current process), I found a dll that the CVA referenced but was not on the SmartDeploy-imaged machine.  I copied that file over, ran SDM again, and it now lists the Bluetooth driver as up to date, as it should be.

I should be able to work around the issue now, as I imagine I can update the drivers in the driver pack to include any additional files that the CVA says are needed.  However, the best way to fix this would be if these missing files could be included in the pack from SmartDeploy.

Share this post


Link to post
Share on other sites

The model we are deploying now is the 840 G3, so if you start with that one I would be willing to test.  Other models we use are the 9480m and 9470m, which we are in the process of phasing out.  Thanks.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×