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blacksmith

BSOD When Deploying Windows 7 on an HP EliteBook 1040 G3

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Hi,

I have 3  HP EliteBook 1040 G3 laptops that I have tried to image with Windows 7. Every time I tried to image one it would appear to image the computer normally but on the first boot up after imaging the system it will bluescreen when you see the Windows logo come up on the screen. The BSOD error code is 0x0000007B which has been the same error after every try.

I have tried a number of things including:

  • Building new boot media
  • Updating Platform packs (as well as deleting the platform pack and re-downloading it)
  • Image with different image files
  • Updating the BIOS on the laptop
  • Rolling back the Laptop BIOS to an earlier version

I will also not that these Laptops have SSDs and were able to image and boot fine with a Windows 10 image. I have also tried installing the KB2990941 Hotfix on the Windows 7 reference machine and creating a new image but it ends up with the same error.

The systems can install Windows 7 from a disc without problem but I have not yet been successful with imaging.

Please advise on what I should try next.

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The BSOD error 0x0000007B is the Storage Device inaccessible screen we've seen, and resolved with the nVME patch I sent you.

You may have to use the Collect Logs tool, and send that zip file and details to SmartDeploy support for further troubleshooting. 

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Something is may be going on. We might have to have you upload your image for us to investigate. Use the Collect Logs button in the SmartDeploy boot menu, and send that zip file and details to SmartDeploy support for further troubleshooting. 

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