KEYS950EPF Posted December 31, 2018 Report Share Posted December 31, 2018 I'm attempting to deploy Win 10 1803 and once completed I'm receiving an error that the "OS couldn't be loaded because the Digital Signature of a file can't be verified. Windows\System32\Drivers\BoxGuest.sys x0000428 Has anyone else encountered this issue? Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted December 31, 2018 Report Share Posted December 31, 2018 Hello, When do you receive this error message? After applying the image or when you boot to the SmartDeploy boot environment. If you could provide a bit more detail we can investigate further. Thanks, SmartDeploy Support Link to comment Share on other sites More sharing options...
KEYS950EPF Posted December 31, 2018 Author Report Share Posted December 31, 2018 This occurs after applying the image. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted December 31, 2018 Report Share Posted December 31, 2018 Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location. Submit it via the Support form, which includes a file upload option. Link to comment Share on other sites More sharing options...
KEYS950EPF Posted December 31, 2018 Author Report Share Posted December 31, 2018 I've done that and submitted it to support request (#SDE00003674) . Link to comment Share on other sites More sharing options...
KEYS950EPF Posted January 3, 2019 Author Report Share Posted January 3, 2019 I've upgraded the SD platform to the current release and have re-created the media as previously advised. I' still encountering the same "OS couldn't be loaded because the Digital Signature of a file can't be verified. Windows\System32\Drivers\BoxGuest.sys (x0000428) I've re-created the media, incorporated no answer file and collected the logs and attached them below. Thanks for your time and prompt assistance in advance. DESKTOP-AHVIS3O.Logs.zip Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted January 3, 2019 Report Share Posted January 3, 2019 Support will reach out to you shortly in response to #SDE00003674. Link to comment Share on other sites More sharing options...
KEYS950EPF Posted January 4, 2019 Author Report Share Posted January 4, 2019 None of the previous support steps has been successful at all in relieving my reoccurring issue. Again, I am consistently running into issues post image and receiving "OS couldn't be loaded because the Digital Signature of a file can't be verified. Windows\System32\Drivers\BoxGuest.sys x0000428” . I’ve been advised to re-create the image w/ no answer to collect the logs from the previous attempt. Done I was told to collect and submit the logs and was then advised to upgrade my application portal and re-deploy. Done I’ve been told to remove VB Guest additions and re-capture the image and re-deploy. Done I’ve no completely built a new Image, created the media, deployed the image and as soon as the system completes I’m receiving the aforementioned prompt. I would really appreciate some support assistance that will assist me in solving the issue. I’ve access the community Forums and applied some steps there, No resolve. I need prompt assistance, b/c no one never answers my support calls. Thanks in advance for your time. Link to comment Share on other sites More sharing options...
KEYS950EPF Posted January 4, 2019 Author Report Share Posted January 4, 2019 Why do I hear more from the VM prompt when I call support than I do an actual person? I have an urgent issue needing to be addressed and I get called when they get to me. I love the support when I get it, but I expect to talk to a person for a service purchased as versus their vm. IJS Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted January 4, 2019 Report Share Posted January 4, 2019 Hello, We are based in Seattle Washington. We open at 8am PST, which was about 15 minutes ago. A tech will reach out shortly. Sorry for any inconvenience. Link to comment Share on other sites More sharing options...
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